> Markdown version of [/jobs/ext/456041-tier-2-systems-administrator](https://www.wearedevelopers.com/jobs/ext/456041-tier-2-systems-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Systems Administrator - **Company:** Stratus Technologies - **Location:** Anchorage, AK, United States - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, Microsoft Online Services, Cloud Computing, CompTIA Security+, Cyber Security, Disaster Recovery, Domain Name System (DNS), Hyper-V, Identity and Access Management, Networking Hardware, Microsoft Software, Windows Servers, Windows PowerShell, Microsoft SharePoint, Virtualization Technology, Software Vulnerability Management, Microsoft InTune, Cloud Migration, Cisco, User Accounts, Vmware - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4824570ff4a3add7 ## About the Role Do you have experience in Customer communication?, Stratus Services is growing fast, and we're looking to hire three Tier 2 Helpdesk Technicians who are ready to jump in, learn, and support our clients with an ELEVATED level of service. If you enjoy problem-solving, communicating with people, and working in a fast-paced MSP environment, this is a great opportunity to grow your skills and your career., * Experience within a Managed Service Provider (MSP) environment. * Microsoft, CompTIA, Cisco, or cybersecurity certifications. * Experience with PowerShell automation and scripting. * Familiarity with compliance frameworks including CMMC, HIPAA, NIST, and FTC Safeguards. * Experience with HaloPSA, Datto RMM, Huntress, CrowdStrike, ScoutDNS, or similar platforms. Success Metrics * SLA compliance and response times. * Escalation resolution rate. * Client satisfaction scores. * Technical documentation quality. * Project delivery effectiveness. * Reduction in recurring incidents and escalations. ## Description The Tier 2 Systems Administrator serves as the primary escalation point for technical issues that cannot be resolved by Tier 1 support. This role is responsible for advanced troubleshooting, systems administration, infrastructure support, project implementation, and client-facing technical leadership. The ideal candidate possesses strong technical expertise across Microsoft 365, Windows Server, networking, cybersecurity, and cloud platforms while maintaining exceptional customer service and communication skills. Role Responsibilities Technical Support & Escalation * Resolve escalated technical issues from Tier 1 technicians.Systems Administration * Administer and maintain Windows Server environments. * Manage user accounts, permissions, group policies, and identity platforms. * Support virtualization platforms including Hyper-V and VMware. * Configure and maintain backup, disaster recovery, and business continuity solutions. * Monitor system health, performance, and security alerts. Cybersecurity & Compliance * Assist with deployment and management of EDR, MDR, DNS filtering, email security, and vulnerability management platforms. * Support implementation of cybersecurity best practices and security controls. * Participate in incident response activities and security investigations. * Assist with CMMC, HIPAA, FTC Safeguards, and other compliance-related initiatives. * Review and remediate security findings and recommendations. Project Implementation * Participate in client onboarding, migrations, and infrastructure projects. * Deploy and configure Microsoft 365, Entra ID, Intune, SharePoint, networking equipment, and endpoint management solutions. * Assist with server deployments, cloud migrations, and technology refresh initiatives. * Document project work, procedures, and technical standards. Documentation & Process Improvement * Create and maintain technical documentation, SOPs, and knowledge base articles. * Identify opportunities to improve service delivery and operational efficiency. * Contribute to automation initiatives utilizing PowerShell and other tools. * Maintain accurate ticket documentation and time entries. * Troubleshoot and support Microsoft 365, Entra ID, Intune, Active Directory, Exchange Online, SharePoint, and Teams environments. * Diagnose and resolve complex workstation, server, network, and cloud-related issues. * Perform root cause analysis and document findings for recurring incidents. * Provide technical guidance and mentorship to Tier 1 technicians. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)