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# Tech Support Analyst

- **Company:** JOANNE T ISMERT
- **Location:** United States
- **Salary:** $67,790.0 - $75,500.0
- **Contract:** Temporary to permanent
- **Skills:** Cyber Security, Network Troubleshooting, Systems Integration, Manual Data Entry, Information Technology
- **Published:** November 4, 2026
- **Apply:** https://jobs.uncw.edu/postings/41379/pre_apply

## About the Role

Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.
Preferred Education, Knowledge, Skills & Experience

 * Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field; or an equivalent combination of education and experience.
 * Strong knowledge of security technology, project management, vendor coordination, troubleshooting, documentation, and system design.
 * Ability to lead complex projects, collaborate with technical teams and stakeholders.

Required Certifications or Licensures
Valid North Carolina Driver's License or the ability to obtain within 30 days of employment.

## Description

The Tech Support Analyst is responsible for supporting and improving the technology systems used by Facilities, with primary responsibility for the AiM and ReADY applications. The position collaborates with Facilities staff to understand how the department operates and to find ways technology can make those processes easier and more efficient., Development and System Integration:

 * Develop solutions that connect Facilities systems and allow information to move between them reducing staff manual data entry.
 * Develop reports and other tools that help staff and management access and understand Facilities information.

Advanced Technical Support for Facilities applications:

 * Troubleshoot system issues, test changes, assist with upgrades, and work with software vendors and University IT when problems require additional support.
 * Work with staff throughout Facilities and across the University to identify opportunities for improvement.
 * Provide training, documentation and help ensure that changes to Facilities systems are tested and implemented properly.
 * Provide backup support for other Facilities applications and technology as needed.

This position has been designated as mandatory personnel for the University and may be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule.
Minimum Education and Experience Requirements