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# Technical Program Manager, Customer Onboarding

- **Company:** Veracode, Inc.
- **Location:** Burlington, MA, United States
- **Experience:** Expert
- **Salary:** $110,000 - $150,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Asana, JIRA, Cloud Computing, Continuous Integration, Systems Development Life Cycle, SAS (Software), Server Administration, Smartsheet, Software Security, Veracode, Functional Dependencies, Devsecops, Static Application Security Testing, Dynamic Application Security Testing
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-program-manager-customer-onboarding-burlington-ma--c08d859d-b773-4f24-b8f8-7fb258572779

## About the Role

Project/Program Management, Onboarding, Technical Leadership, Artificial Intelligence (AI), Risk Management, Cloud Computing, Software Administration, Blog, LinkedIn, Twitter, * 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.

 * Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
 * Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
 * Proven ability to translate strategic objectives into structured programs and measurable outcomes.
 * Strong understanding of enterprise SaaS implementations and customer onboarding.
 * Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
 * Excellent executive communication and stakeholder management skills.
 * Demonstrated ability to influence teams and drive accountability without direct authority.
 * Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
 * Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.

## Description

Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.

The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale., * Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.

 * Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
 * Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
 * Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
 * Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
 * Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
 * Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
 * Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
 * Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.

Success Metrics

 * Program readiness and execution predictability
 * On-time milestone and deployment completion
 * Time to go-live and first value
 * Visibility and resolution of program risks and dependencies
 * Reduction in onboarding delays and escalations
 * Consistency of program governance across deployments
 * Deployment efficiency and scalability
 * Quality of Customer Success transitions, * Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
 * Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
 * Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.