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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - Entry Level - **Company:** IT Solution Services - **Location:** Wilkes-Barre, PA, United States - **Experience:** Starter - **Salary:** $43,680.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Management Console, System Configuration, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Security, Linux System Administration, System Center Configuration Manager, Windows Servers, Networking Basics, Network Connections, Network Administration, TCP/IP, Wide Area Networks, Wireless Networks, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Hardware Infrastructure, Servicenow, User Accounts - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c9eb93c2f230444d ## About the Role Do you have experience in Teamwork?, Are you passionate about technology and eager to kick-start your career in IT? We are seeking an energetic and motivated Entry-Level IT Technician to join our dynamic team! In this role, you will be the frontline support for our organization's IT infrastructure, providing essential technical assistance, troubleshooting software and hardware issues, and ensuring seamless computer operations. This is a fantastic opportunity for someone looking to grow their skills in a fast-paced environment while making a real impact by supporting our users and maintaining our technological systems. Paid position with comprehensive training provided-no prior professional experience required!, * Strong interest in IT support, computer hardware, software troubleshooting, and network administration. * Basic understanding of operating systems including Windows (Windows Server), macOS, and Linux environments. * Familiarity with computer networking concepts such as LAN, WAN, DNS, TCP/IP protocols, VPNs, firewalls, and wireless networking (e.g., Meraki). * Excellent communication skills with the ability to explain technical issues clearly to non-technical users. * Ability to analyze problems quickly and develop effective solutions under supervision. * Experience with help desk ticketing systems like ServiceNow or BMC Remedy is a plus but not required. * Knowledge of Microsoft Office Suite applications and basic computer hardware components. * Eagerness to learn new technologies such as Active Directory management, network security tools, or operating system deployment techniques. Join us as we empower organizations through innovative technology solutions! This entry-level role offers valuable hands-on experience in IT support operations while fostering your professional growth in a collaborative environment dedicated to excellence. ## Description * Provide technical support to end-users across various departments, resolving issues related to hardware, software, and network connectivity. * Troubleshoot and resolve software problems on operating systems such as Windows, macOS, and Linux, ensuring minimal downtime. * Assist with computer management tasks including installation, configuration, updates, and maintenance of desktops, laptops, mobile devices, and peripherals. * Support network administration activities such as configuring and maintaining LAN (Local Area Network), VPN (Virtual Private Network), firewall settings, DNS (Domain Name System), TCP/IP protocols, and network security measures like Meraki devices. * Manage user accounts and permissions using Active Directory, GPO (Group Policy Objects), and help desk tools like ServiceNow or BMC Remedy. * Support the deployment of operating system images using tools like SCCM (System Center Configuration Manager) and assist with troubleshooting network issues involving TCP/IP protocols. * Collaborate with team members to document incidents using Jira or other ticketing systems, ensuring clear communication and follow-up on unresolved issues. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)