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# Help Desk Analyst

- **Company:** Infoorigin inc -
- **Location:** Conyers, GA, United States
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Microsoft Outlook, Microsoft Office, Software Troubleshooting
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=68fb32539d95d66e

## About the Role

Do you have experience in iOS?, Do you have a High school diploma or GED?, * 2+ years of IT Help Desk / Technical Support experience

 * Call Centre or high-volume customer support experience
 * Experience supporting Outlook, MS Office, and Windows 7/10
 * Knowledge of Apple iOS devices
 * Strong troubleshooting and customer service skills
 * Spanish-English bilingual required, * High school or equivalent (Required)

Experience:

 * IT Help Desk / Technical Support : 1 year (Required)
 * customer support : 1 year (Required)
 * Knowledge of Apple iOS devices: 1 year (Required)
 * IT support calls and tickets: 1 year (Required)
 * Troubleshoot hardware, software, and login issues: 1 year (Required)
 * Deliver excellent customer service: 1 year (Required)

Language:

 * Bilingual (Required)

## Description

* Respond to IT support calls and tickets
 * Troubleshoot hardware, software, and login issues
 * Assist with password resets and account support
 * Escalate complex issues when needed
 * Deliver excellent customer service


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