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# Help Desk Analyst

- **Company:** vTech Solution Inc
- **Location:** Machias, ME, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, VoIP, Unix, Information Systems, Desktop Computing, Presentation Programs, Information Technology, Laptops
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/e2ffab0f-731b-442c-822a-f08697de7342/help-desk-analyst

## About the Role

* Experience with and supporting videoconferencing equipment and audiovisual equipment.
 * Basic working knowledge of audio equipment.
 * Experience diagnosing and fixing tier 1 computer issues.

## Description

Job DescriptionRole : Help Desk Analyst Duration : 04 months (Possible of extensions)Location : Machias, Maine - 04654Interview: Virtual Interview, * Provides technical support for staff and internal participants (either in person or remotely) in the operation of:

 * Desktops / Laptops of various operating systems
 * Printers and Scanners
 * Audio / Video equipment use and setup
 * User VOIP desk-sets
 * Document Camera
 * Audio listening equipment
 * General presentation software
 * May be asked to host remote video proceedings in special circumstances
 * Must be able to diagnose and fix tier 1 computer issues.
 * Assists with help desk tier 1 trouble tickets.
 * Supports hardware (e.g. Mixer) and software used to take an electronic record.
 * Helps ensure that all information systems operate in a secure, reliable manner.
 * Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
 * Assists in drafting and documenting department and operational procedures.
 * Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
 * Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.