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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Department Lead - Hardware/tools (Illinois) - **Company:** Rural King - **Location:** Champaign, IL, United States - **Experience:** Expert - **Salary:** $36,400.0 - $44,408.0 - **Contract:** Permanent contract - **Skills:** Software Documentation, Information Technology - **Published:** November 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/department-lead-hardware-tools-illinois-champaign-il--b0e83323-0dbc-4c30-b830-bccacd6f9bd4 ## About the Role Health Plan, Hospital, Merchandising, Inventory Management, Operations Management, User Documentation, Inventory Levels, Reconciliation, Organizational Skills, Price Tags, * At least 2 years of retail experience with knowledge of specific department. * Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely. * Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses. * Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs. * Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty. * Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions. * Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes. * Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail. * Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy. * Comfortable navigating computer systems and software to assist customers or manage tasks. * Excellent verbal and written interpersonal and communication skills. * Excellent customer service skills. * Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates. Physical Requirements * Ability to maintain a seated or standing position for extended durations. * Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently. * Ability to use a ladder and/or pallet jack. * Able to navigate and access all facilities. * Skill to effectively communicate verbally with others, both in-person and via electronic devices. * Close vision for computer-related tasks. ## Description 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services, The purpose of the Department Lead is to play a pivotal role in ensuring the efficient and effective operations of your assigned department. You will be responsible for overseeing a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide to maintain high standards. * Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations. * Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock. * Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience. * Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required. * Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction. * Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees. * Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty. * Provide support at the front end by processing transactions or loadouts as required. * Use general office equipment such as telephone, copy machine, fax machine, calculator, computer. * Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment. * Participate in cross-training for flexibility in various departments and responsibilities. * Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. * Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. * Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. * Perform other duties as assigned.