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# NOC Manager

- **Company:** Socket Telecom, LLC
- **Location:** Columbia, MO, United States
- **Contract:** Permanent contract
- **Skills:** Network Monitoring, Computer Network Operations, Mttr, Information Technology, SolarWinds (Software)
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8a7fbdfb8425319

## About the Role

Do you have experience in Tooling?, * A degree in Telecommunication, IT, Computer Science, or related field preferred

 * Experience working in Telecommunications
 * Experience in a leadership role
 * Strong understanding of telecom networks
 * This role requires the ability to work in a 24/7 operations environment
 * Extended periods of sitting at a workstation while monitoring multiple screens.
 * Candidates must have sufficient visual acuity to analyze network data and alerts
 * Ability to be on call

What Will Help You Stand Out

 * Strong incident management and troubleshooting expertise
 * Experience in a 24/7 operations environment
 * Excellent leadership, communication, and decision-making skills
 * Ability to work under pressure in high-impact outage situations

## Description

In the role of NOC Manager, you will spend your time supporting the network and the network team. While overseeing the Network Operations Center to ensure stability, performance, and availability you will also lead a team of dedicated and talented engineers to drive continuous improvement in network monitoring and service delivery., * Incident and Crisis Management: When a major outage hits, the NOC manager is the escalation point. They don't just fix the problem; they coordinate the engineering teams, manage the "bridge" (the emergency call), and ensure the team is actively troubleshooting to drive down the Mean Time to Resolution (MTTR).

 * Team Leadership & Scheduling: Because networks operate 24/7/365, managing a NOC requires complex shift scheduling. The manager handles staffing, performance reviews, training, and making sure the tier-1 and tier-2 technicians don't burn out.
 * SLA and Metric Tracking: A NOC manager continuously tracks Key Performance Indicators (KPIs) like ticket volume, first-contact resolution rates, and Service Level Agreement (SLA) compliance to prove the network's health to executive leadership.
 * Process and Playbook Engineering: A good NOC runs on documentation. The manager ensures that Standard Operating Procedures (SOPs) and incident response playbooks are up to date so that when an alert fires at 3:00 AM, the technician on duty knows exactly what to do without guessing.
 * Tooling and Automation Oversight: They oversee the monitoring stack (like SolarWinds). The manager works to fine-tune alert thresholds to eliminate "alert fatigue"-ensuring the team only gets woken up by real issues, not background noise.
 * Cross-Functional Communication: They act as the buffer between the technical team and the rest of the company. During an incident, they translate complex technical issues into clear updates for executive management, customer success teams, and sometimes directly to high-value clients.


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