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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Edina, MN, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Software Deployment, Enterprise Software Applications, Software Distribution, Peripherals, Microsoft InTune, Computer Equipment, Deployment Automation, User Administration, Windows Client
- **Published:** November 4, 2026
- **Apply:** https://www.dice.com/job-detail/8bac914c-8319-4ace-a6f3-8cbb16fc2d79

## About the Role

At least 2 years of experience in desktop support, help desk operations, or workstation-focused technical support.
Solid working knowledge of Windows 10 and Windows 11 in an enterprise environment.
Experience supporting desktop hardware, PC workstations, and device imaging processes.
Familiarity with software deployment practices and endpoint management tools.
Working knowledge of Active Directory for basic user administration and access support.
Strong problem-solving skills paired with detail-oriented, user-focused customer service.
Ability to work independently in a fully onsite support role.
Experience with Microsoft 365, Intune, or Autopilot is preferred; prior support in education or public-sector settings is a plus., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Edina, Minnesota. This Contract position is ideal for someone who is comfortable working onsite, resolving workstation issues, and helping maintain a reliable desktop environment. The role focuses on supporting Windows devices, assisting with software distribution, and contributing to endpoint management activities in an education setting. This role is open as a coverage for an employee out and is expected to last in the 5-10 week range.

Responsibilities:

Provide in-person support for desktop and laptop users, diagnosing and resolving day-to-day technical issues across Windows-based systems.

Set up, configure, and maintain computers, peripherals, and standard business applications to ensure dependable performance.

Roll out software packages and operating system updates while helping keep devices current and secure.

Assist with workstation preparation, imaging, deployment, and new user setup to support smooth onboarding and device readiness.

Support endpoint administration tasks involving Microsoft Intune and Windows Autopilot within the device management environment.

Investigate and resolve hardware failures, software problems, access concerns, and connectivity issues in a timely manner.

Respond to employee support requests with a strong service mindset and clear communication throughout the resolution process.

Record incidents, troubleshooting steps, and completed solutions to maintain accurate support documentation.