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# Help Desk Technician

- **Company:** Entre Computer Services
- **Location:** Newark, NY, United States
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Networks, Desktop Computing, Issue Tracking Systems, Networking Basics, Wi-Fi Technology, Peripherals, Computer Equipment, Information Technology, Laptops, Windows Client
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/257e0bc0-471c-4cb7-a0a7-e7d0a95f0dfa/help-desk-technician

## About the Role

* High school diploma or equivalent.
 * Basic understanding of computer hardware, software, and networking concepts.
 * Strong customer service and communication skills.
 * Ability to troubleshoot problems logically and systematically.
 * Comfortable learning new technologies and software.
 * Ability to prioritize multiple support requests in a fast-paced environment.
 * Strong attention to detail and organizational skills., * CompTIA A , Network , or other relevant IT certification.
 * Associate degree or coursework in Information Technology, Computer Science, or a related field.
 * Experience with Microsoft 365, Active Directory, Windows 10/11, or common help desk/ticketing systems.
 * Previous customer service, technical support, internship, or IT experience.

## Description

* Provide Level 1 technical support by phone, email, chat, and/or in person.
 * Troubleshoot common issues involving computers, laptops, monitors, printers, mobile devices, and peripherals.
 * Assist users with Windows, Microsoft 365, email, and other business applications.
 * Create, update, and close help desk tickets while maintaining accurate documentation.
 * Assist with password resets, account unlocks, and basic user-access requests.
 * Perform basic network troubleshooting, including connectivity and Wi-Fi issues.
 * Install, configure, and update software and computer equipment.
 * Set up workstations and equipment for new and existing employees.
 * Follow established IT procedures and security policies.
 * Escalate unresolved or complex technical issues to Level 2/Level 3 support.
 * Maintain a professional, patient, and customer-service-oriented approach when assisting users.
 * Contribute to IT documentation, knowledge-base articles, and troubleshooting guides.