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# IT Support Specialist

- **Company:** Job Owl
- **Location:** Manchester, NH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Business Software, Microsoft Outlook, Computer Literacy, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, Azure Active Directory, Microsoft SharePoint, Windows Desktop, Wi-Fi Technology, Office365, Peripherals, Microsoft InTune, Laptops, Programming Languages
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/38b1ea09-80de-4371-813d-435be0b6e865/it-support-specialist

## About the Role

* 1-2 years supporting PCs, laptops, printers, and peripherals; some server exposure a plus.
 * Experience deploying and troubleshooting Windows 10/11 Professional.
 * Experience troubleshooting Microsoft Office and O365 (Outlook, Teams, OneDrive, SharePoint).
 * Experience installing, configuring, and troubleshooting standard desktop and line-of-business applications.
 * Familiarity with Microsoft Entra ID and Active Directory.
 * Familiarity with Microsoft Intune, mobile device management (MDM), and disk imaging/deployment principles.
 * Familiarity with basic networking principles (DNS, DHCP, VPN, Wi-Fi, Cat 5e or higher cabling).
 * Baseline understanding of cybersecurity principles a plus.
 * Experience with Freshservice or a similar ITSM/ticketing platform.
 * Comfortable delivering remote support by phone and through remote desktop/screen-sharing tools.
 * Excellent communication skills, both verbal and written.
 * Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
 * Strong sense of ownership and follow-through, with appropriate escalation.
 * Ability to maintain confidentiality with sensitive customer and internal information.
 * Ability and desire to learn new skills quickly; CompTIA A+ or similar certifications a plus.
 * Offer ideas, suggestions, and seek processes to be the best in our industry.

## Description

OWL Services has an immediate opening for an IT Support Specialist based out of our Manchester, NH location., The essential functions include, but are not limited to the following:

 * Support office/field inquiries via phone/email/in-person to resolve hardware issues.
 * Troubleshoot desktops, laptops, mobile devices, networks, and email, file, print, and IP telephony services.
 * Maintain a broad knowledge of operating systems, programming languages, and hardware.
 * Maintain and track all hardware (printers, laptops, etc)
 * Assist in onboarding/orientation of new employees.
 * Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
 * Perform hardware and software upgrades as required.