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# IT Technician

- **Company:** REVEL STAFFING LLC
- **Location:** Las Vegas, NV, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Connectivity Problems, User Accounts
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/da4ffb5e-7e83-4555-acc1-7d73094674bf/it-technician

## About the Role

* High school diploma or GED required
 * Active HIPAA compliance credential or training required
 * 1+ year of IT help desk, service desk, technical support, or related experience preferred
 * Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
 * Strong verbal and written communication skills
 * Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
 * Strong attention to detail and ability to accurately document support activity
 * Ability to handle confidential information with professionalism and discretion

## Description

* Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
 * Provide first-level technical support for common IT issues, including:
 + Password resets and account lockouts
 + EMR/EHR and healthcare application access issues
 + VPN, email, and connectivity problems
 + Basic software and hardware troubleshooting
 * Follow documented procedures, knowledge base articles, and internal support workflows
 * Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
 * Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
 * Provide professional, patient, and customer-focused support to users of varying technical skill levels
 * Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
 * Support increased ticket and call volume during peak periods, system updates, and special projects
 * Assist with basic user account setup, access changes, and application support as needed