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# Desktop Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Madison, WI, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Peripherals, Computer Equipment, Laptops, 3-tier Architectures
- **Published:** November 4, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/madison/6cdd15bc-e1f5-4e81-ad48-f2c47a414186

## About the Role

* 2+ years of Desktop Support, Help Desk, or IT Support experience.
 * Experience providing Tier 1 and Tier 2 end-user support in a corporate environment.
 * Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
 * Experience supporting printers, scanners, mobile devices, and desktop hardware.
 * Familiarity with enterprise ticketing systems and incident management processes.
 * Excellent customer service and communication skills.
 * Ability to prioritize and manage multiple technical issues in a fast-paced environment.
 * Strong organizational and problem-solving abilities.
 * Ability to work independently and collaboratively within a team setting., * Experience supporting users in a manufacturing, production, or factory environment.
 * Experience with Windows 11 deployments and workstation migrations.
 * Familiarity with mobile device management and device enrollment processes.
 * Exposure to structured IT support organizations utilizing Tier 1, Tier 2, and Tier 3 support models.
 * Experience supporting large enterprise environments with thousands of users., * Desktop Support
 * Tier 1 / Tier 2 Support
 * Windows 10 & Windows 11
 * Hardware Troubleshooting, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a Desktop Support Technician to provide Tier 1 and Tier 2 technical support within a large-scale manufacturing environment. This role will support several thousand end users across multiple endpoint technologies, including desktops, mobile devices, printers, scanners, and conference room systems. The ideal candidate will be comfortable managing a high-volume ticket queue, resolving technical issues end-to-end, and contributing to IT deployment and upgrade projects., * Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, scanners, printers, and conference room technology.

 * Troubleshoot and resolve hardware, software, operating system, and peripheral-related issues.
 * Monitor, prioritize, and manage assigned incidents and service requests through resolution.
 * Communicate directly with end users to provide timely updates and ensure a high level of customer satisfaction.
 * Support a high-volume ticketing environment, managing multiple open tickets simultaneously.
 * Escalate complex issues to Tier 3 teams when necessary and follow through to resolution.
 * Assist with phone and service queue coverage, providing frontline support to end users.
 * Deploy, configure, and replace endpoint devices including desktops, laptops, printers, and mobile phones.
 * Support Windows 11 migration initiatives and workstation refresh projects.
 * Perform mobile device enrollments, deployments, and replacements.
 * Install, configure, and troubleshoot label printers and other manufacturing-related technologies.
 * Document troubleshooting steps, resolutions, and support procedures within the ticketing system.
 * Collaborate with infrastructure, networking, and application support teams on enterprise-wide IT initiatives.
 * Support onboarding, equipment provisioning, and device lifecycle management activities.