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# Information Technology Aide 972

- **Company:** LTD Global
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Software Applications, Information Systems, Computer Maintenance, Desktop Computing, System Testing, File Transfer Protocol (FTP), Information Technology
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/information-technology-aide-972-los-angeles-ca--e2ca9a3b-4c06-4955-a648-47a48d20a258

## About the Role

Information Technology & Information Systems, Information Technology & Information Systems, Technical Support, Problem Solving Skills, System Test, Testing, Printers, Identify Issues, Computer Maintenance, Office Equipment, * Knowledge of customer service, problem-solving, and decision-making.

 * Strong organizational, communication, and troubleshooting skills.
 * Experience troubleshooting hardware and software issues.
 * 2 years of clerical experience in an IT environment, including desktop software or high-speed commercial printer operations.
 * High school diploma or equivalent.
 * Knowledge of user account administration.
 * Ability to log, route, update, and close support tickets.
 * Experience with first-level IT support and troubleshooting.
 * Telephone and email customer support experience.
 * Ability to handle confidential information securely.
 * Experience requesting SFTP accounts and transferring/verifying files.
 * Ability to manage recurring, deadline-driven tasks.
 * Strong documentation and reporting skills.
 * Ability to collaborate with developers, managers, and IT teams.

## Description

* Provide basic IT support and routine systems assistance.
 * Identify, track, document, research, and resolve IT issues and support tickets.
 * Escalate high-priority issues when needed.
 * Perform routine system testing and production tasks.
 * Validate user manuals, procedures, and training materials.
 * Operate office and high-speed commercial printers.
 * Install, configure, maintain, and troubleshoot computers, printers, cabling, and other hardware.
 * Lift office supplies and equipment weighing up to 20 lbs.