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# Manager - IT EPIC

- **Company:** Presbyterian System Services
- **Location:** Albuquerque, NM, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Databases, IT Management, Information Technology Operations, Enterprise Software Applications, Data Storage Technologies, Information Technology
- **Published:** November 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf7c672dfbcc54d1

## About the Role

* Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience. Bachelors degree 6 years of relevant experience can be substituted in lieu of degree.
 * 4 years of relevant experience, healthcare experience preferred
 * 4 years of relevant experience, healthcare and/or Epic experience required
 * Epic certifications preferred
 * 2-5 years of experience working in IT operations
 * Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
 * Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
 * Strong critical thinking and decision-making skills
 * Excellent project management skills and strong ability to prioritize
 * Firm grasp on IT infrastructure and operations best practices

## Description

The Manager, IT Services is responsible for the management of one or more IT services, to include the implementation, support and enhancement, as well as the aligned customer relationships. The role is responsible for effectively analyzing, planning, organizing, and leading teams while managing risk, workload, scope, resource capacity, schedule, and budget. In addition, this role is responsible for managing all process documentation for their owned services, as well as support and oversight of all enhancements to those processes.

In addition to the responsibilities for their owned applications, this role is a contributor to overall IT process/policy changes and has the authority to provide recommendations for processes/policies to be submitted to IT senior leadership for final approval. This role is responsible for their teams adherence to the organizations and departments processes and policies.

The Manager, IT Services also is responsible for¿planning and¿ensuring¿regulatory¿compliance and oversight, ITIL service management, customer service,¿and relationship engagement with key¿senior¿business¿operational leaders for¿respective¿applications¿and technologies.¿

This role is also responsible for coordinating and communicating among executive sponsors, process owners, project team, customers, peers and other stakeholders. It is expected that this role have knowledge across multiple infrastructure platforms and processes.

Provides input to IT leadership for forecasting costs and benefits related to process improvement goals. This position also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved

This role aligns enterprise application strategy in support of the business strategy. The IT manager works in an integrated fashion with the cross functional IT areas and business stakeholders. Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America), * Lead team-specific communications and drive execution of strategic plans, IT solutions, and business priorities.

 * Manage clinical application portfolios, projects, operating/capital budgets, vendor contracts, and overall financial performance.
 * Serve as Service Owner for assigned applications, ensuring systems are maintained, supported, secure, and aligned with customer needs.
 * Lead major IT initiatives, including implementation of new systems and services, while identifying opportunities to improve cost, productivity, infrastructure, and processes.
 * Partner with key stakeholders and customers to understand business requirements, develop technology solutions, and maintain strong customer relationships.
 * Manage vendor performance, contracts, renewals, SLAs, KPIs, ROI, invoicing, compliance reviews, and ongoing vendor strategy.
 * Lead and develop staff through hiring, onboarding, 1:1s, coaching, performance management, training, accountability, recognition, and team engagement.
 * Ensure operational excellence through regulatory compliance, project and portfolio reporting, capacity planning, service request approvals, production SLAs, risk management, and escalation of major issues.