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# IT Support Engineer

- **Company:** DataServ
- **Location:** Westlake, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Collaborative Software, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Password Management, Azure Active Directory, Security Software, TCP/IP, Wireless Networks, Microsoft InTune, Information Technology, Laptops, Gsuite
- **Published:** November 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7d8cc4b66415381a

## About the Role

* Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
 * 2+ years of IT support, help desk, desktop support, or field services experience preferred.
 * Strong troubleshooting and problem-solving skills.
 * Experience supporting Windows operating systems and Microsoft 365.
 * Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
 * Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
 * Strong written and verbal communication skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Ability to work independently while remaining part of a collaborative team., * Experience supporting multiple customer environments or managed IT services.
 * Experience with Microsoft Intune or modern device management platforms.
 * Familiarity with Google Workspace environments.
 * Exposure to cybersecurity tools and best practices.
 * Industry certifications such as:
 + CompTIA A+
 + CompTIA Network+
 + Microsoft Fundamentals Certifications
 + ITIL Foundations

Requirements:

***This position will require flexibility to travel to corporate office and customer locations as needed.***

## Description

The IT Support Engineer is responsible for delivering technical support to both internal and external customers. This role serves as a trusted technical resource, splitting time between both company offices and customer locations to install, maintain, troubleshoot, and support a wide range of IT systems and technologies.

A successful candidate will provide hands-on end-user support, maintain strong customer relationships, participate in project implementations, and collaborate with technical teams to ensure reliable and secure technology services. This position requires a combination of technical skills, ability to deliver exceptional service, professionalism, and the ability to manage multiple priorities across various client environments.

Essential Responsibilities

Technical Support & Troubleshooting

 * Provide onsite and remote technical support for hardware, software, operating systems, and network-related issues.
 * Diagnose and resolve end-user technology issues efficiently and professionally.
 * Configure, deploy, and support equipment, including but not limited to: desktops, laptops, mobile devices, printers, and peripheral equipment.
 * Support Microsoft 365, email systems, collaboration tools, and business applications.
 * Assist with user account administration, password management, security access, and identity management.
 * Troubleshoot wired and wireless network connectivity issues.
 * Document troubleshooting activities, solutions, and support procedures.

Customer Relationship Management

 * Serve as a primary technical contact for assigned customers.
 * Develop and maintain positive working relationships with customer stakeholders.
 * Act as a liaison between customers and internal technical teams.
 * Provide a high level of customer service while managing expectations and maintaining professionalism.

Ticket & Service Management

 * Manage assigned service requests and incident tickets through completion.
 * Prioritize workload according to business needs and service level expectations.
 * Maintain accurate and timely ticket documentation.
 * Escalate issues appropriately when additional expertise or resources are required.
 * Follow established support processes and best practices.

Documentation & Asset Management

 * Maintain customer and internal technical documentation.
 * Create and update knowledge base articles and support procedures.
 * Assist with inventory management and technology asset tracking.
 * Maintain accurate records of equipment deployments and configurations.

Other Responsibilities

 * Travel to both Westlake office and customer locations as needed.
 * May be asked to perform other duties as required to meet the needs of the business.