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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Lansing, MI, United States - **Experience:** Expert - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Microsoft Online Services, Microsoft Outlook, Collaborative Software, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wireless Networks, Wi-Fi Technology, Enterprise Software Applications, Office365, Tablet Computers, Peripherals, Microsoft InTune, Laptops, Servicenow, User Accounts - **Published:** November 4, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/mi/lansing/4650392b-eaa7-4273-9cf5-f508639b5613 ## About the Role ServiceNow Virtual Teams Microsoft 365 User Accounts Prioritization Issue Tracking Microsoft Azure Problem Solving Desktop Support Microsoft Teams Windows Support Customer Service Active Directory Technical Issues Operating Systems Microsoft Outlook Peripheral Devices Business Valuation Endpoint Management Microsoft SharePoint Microsoft Windows 10 Smartphone Operation IT Service Management CompTIA Certification Full Stack Development Azure Active Directory Infrastructure Security Wireless Communications Network Troubleshooting Business Transformation End-User Training And Support Virtual Private Networks (VPN) Identity And Access Management Technical Procedure Compliance Troubleshooting (Problem Solving) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software) At least 5 years, We are seeking an experienced IT Support Engineer to provide advanced end-user support across a multi-site enterprise environment. This role will be responsible for troubleshooting and resolving hardware, software, networking, and identity management issues while delivering exceptional customer service. The ideal candidate will have strong Microsoft 365 expertise, Windows support experience, and the ability to independently manage technical issues from initial diagnosis through resolution., * 5+ years of Service Desk, Desktop Support, or IT Support experience. * Strong experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Experience administering Active Directory and Microsoft Entra ID environments. * Advanced troubleshooting experience with Windows 10 and Windows 11 operating systems. * Experience supporting desktops, laptops, printers, peripherals, and mobile devices. * Working knowledge of networking fundamentals, including TCP/IP, DNS, VPN, and Wi-Fi troubleshooting. * Experience using enterprise ticketing systems such as ServiceNow, Jira, or similar ITSM platforms. * Strong analytical and problem-solving abilities with the ability to work independently. * Excellent verbal and written communication skills. * Demonstrated ability to manage multiple priorities in a fast-paced enterprise environment., * Experience supporting geographically dispersed users and multiple office locations. * Microsoft, CompTIA, or ITIL certifications. * Experience with endpoint management technologies such as Intune, MECM/SCCM, or equivalent. * Familiarity with Azure cloud services and identity management concepts., * IT Support Engineering * Microsoft 365 * Outlook, Teams, OneDrive, SharePoint * Active Directory * Entra ID (Azure AD) * Windows 10/11 * Hardware & Software Support * Mobile Device Support * ServiceNow * Jira * TCP/IP * DNS * VPN * Wi-Fi Troubleshooting * Desktop Support * End User Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description * Provide Tier 2 IT support for end users across multiple locations and business units. * Troubleshoot and resolve issues related to Windows 10/11 operating systems, Microsoft 365 applications, and enterprise software. * Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools. * Administer user accounts, permissions, and group memberships within Active Directory and Entra ID environments. * Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals. * Diagnose and resolve hardware, software, performance, and connectivity issues. * Manage and prioritize incidents, service requests, and escalations through enterprise ticketing platforms. * Provide support for mobile devices including iPhones, Android devices, and tablets. * Troubleshoot basic network connectivity issues involving TCP/IP, DNS, VPN, and wireless networks. * Perform workstation deployments, upgrades, imaging, and equipment replacements. * Document troubleshooting activities, resolutions, and technical procedures within the ticketing system and knowledge base. * Partner with infrastructure, security, and application teams to resolve complex technical issues. * Support onboarding and offboarding activities, including device provisioning and account administration. * Maintain a high level of customer satisfaction through professional communication and timely issue resolution.