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# IT Manager

- **Company:** LegalZoom.com, Inc.
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Salary:** $158,000.0 - $252,800.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Information Systems, Identity and Access Management, User Provisioning Software, Zapier, Microsoft InTune, Information Technology, Slack, SAP MDG, Casper Suite, Laptops, Claude, Google Gemini, GPT
- **Published:** November 4, 2026
- **Apply:** https://jobs.jobvite.com/legalzoom/job/oXf3Afwz/apply

## About the Role

* Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
 * 10+ years of experience in IT infrastructure, systems, and solution architecture, including 4+ years leading engineers and IT support/service teams.
 * Hands-on experience with MS Entra, Jamf, Intune, Slack, networking, identity management, and systems administration.
 * Strong hands-on experience with modern AI tools such as Claude, ChatGPT, and Gemini.
 * Automating service requests with tools like Workato (iPaaS) and Freshworks (ITSM),
 * Proven ability to operate both strategically and hands-on
 * Strong project management and cross-functional collaboration skills

## Description

Help shape a smoother, smarter technology experience for every employee. As Sr IT Manager, you'll lead a nimble team and guide the tools and services people rely on every day from workplace devices to the systems that support them. You'll simplify how technology is delivered across our offices, automate routine work so employees can get up and running faster, and help introduce AI tools with thoughtful safeguards. It's an opportunity to improve how IT works today while building a more efficient, consistent experience for the future.

You will

 * Lead, develop, and mentor a small, high-impact IT team (system analysts, engineers, IT ops).
 * Oversee lifecycle management for desktops, laptops, printers, copiers, scanners, display boards, and Zoom room hardware, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency.
 * Manage MDM tools for mobile devices, laptops, and desktops to ensure device compliance at all times.
 * Drive experience standardization across our offices and endpoints, ensuring we are continuously consolidating toolsets and optimizing the technology portfolio.
 * Automate employee onboarding, offboarding, access provisioning, device provisioning, and other repetitive IT processes.
 * Establish appropriate technical design and controls for adoption of AI-powered IT support assistants for Tier 1 support, orchestration, and service request fulfillment.
 * Leverage AI and automation to improve IT efficiency, service quality, and employee experience.
 * Establish and track SLAs, KPIs, and user satisfaction metrics, driving accountability and continuous improvement.