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# Support Analyst ll-Infrastructure, Regulated Industries

- **Company:** Environmental Systems Research Institute, Inc.
- **Location:** Redlands, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), .NET Framework, Geographic Information Systems, Active Directory Federation Services, Amazon Web Services, ArcGIS (Software), Microsoft Azure, C Sharp (Programming Language), C++ (Programming Language), Cloud Computing, CompTIA Security+, Computer Maintenance, Computer Networks, System Configuration, Security Assertion Markup Language (SAML), Software Systems, Esri GIS (Software), Okta, Swift (Programming Language), Kotlin, Information Technology, Gsuite, Programming Languages
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/support-analyst-ll-infrastructure-regulated-industries-redlands-ca--277ce1bb-67d3-4e83-8948-c2ca68b39991

## About the Role

Analysis Skills, Team Player, Geographic Information Systems (GIS), ESRI, Technical Delivery, Technical Support, Communication Skills, Problem Solving Skills, Identify Issues, Documentation, * 2+ years of professional and customer service experience in a similar position, supporting similar responsibilities

 * Applied knowledge of the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
 * Experience communicating with customers with varying technical aptitudes in GIS and information technology
 * Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
 * Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth
 * Proficiency with one or more programming languages (C#, .NET, Java, C++, Swift, Kotlin or JavaScript)
 * Be self-motivated, a proactive problem solver, team oriented, and creative
 * US citizenship and willingness and ability to maintain a US Security Clearance
 * Bachelor's degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field, * Advance knowledge of Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise
 * Professional experience in computer troubleshooting such as such as reading network traffic and configuring software
 * Proficiency in cloud computing fundamentals and environments (Microsoft Azure or AWS)
 * IT certifications, such as CompTIA A+, CompTIA Security+, and others
 * Master's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field

#LI-DS5

#LI-Onsite

## Description

* Embraceinnovative thinking. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
 * Empowerour customers to be successful. Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
 * Becomea technical expert. Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
 * Fostering an environment of helpfulness and collaboration. Partner with team members to identify common patterns, align on the best path forward, and solve cases.
 * Understand our customers. Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers.
 * Be a mentor. Coach peers on areas of technical specialty. Exchange insights and best practices with peers.