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# Product Support Specialist

- **Company:** Fishbowl Solutions
- **Location:** Orem, UT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Open Database Connectivity, Salesforce.Com, SQL Databases, Api Management
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/product-support-specialist-orem-ut--4613890d-748d-4e2a-a9f2-05bdf846a265

## About the Role

Product Support, Product Support, Warehousing, Business Operations, Customer Support/Service, Manufacturing Management, Cloud Computing, Investment Capital, Technical Support, Problem Solving Skills, * 2+ years of experience in a customer-facing role, with demonstrated ability to manage and resolve complex issues.

 * A proactive, self-driven approach to problem-solving, with a passion for continuous learning and staying updated on the latest in technology.
 * Strong attention to detail and the ability to independently follow through on complex tasks and projects.
 * Customer-focused mindset with a results-oriented attitude, committed to delivering high-quality services in a fast-paced environment.
 * Exceptional communication skill, both oral and written, with the ability to explain technical concepts clearly and professionally to diverse audiences.
 * Adaptability and flexibility, with the capacity to manage shifting priorities and work collaboratively across teams in a dynamic, growing company.
 * Ability to work independently while coordinating effectively with others, demonstrating strong ownership of responsibilities and commitment to team success.
 * Experience supporting SQL based software a plus.
 * Experience in warehouse or manufacturing environments a plus.

## Description

* Handle incoming support cases through phone, email, and chat channels. Verify customer account contracts in all instances. Perform thorough investigation and diagnosis of software and hardware issues, applying appropriate remediation strategies.
 * Provide comprehensive support for Fishbowl products and integrated systems, including eCommerce, accounting, API integrations, and ODBC, ensuring high-quality solutions and seamless experiences for our customers.
 * Take ownership of diagnosing and resolving technical issues related to Fishbowl software, including identifying bugs, resolving integration challenges, and addressing customer inquiries on product features.
 * Manage and prioritize customer cases by communicating with customers through phone, email, and chat, ensuring timely resolutions while maintaining accurate and detailed documentation of interactions using Salesforce or other CRM platforms.
 * Serve as a subject matter expert on Fishbowl products, proactively identifying opportunities for improvement and sharing best practices to help customers maximize product efficiency.
 * Contribute to product improvement efforts by collaborating with cross-functional teams to provide insights and feedback based on customer interactions and emerging support trends.
 * Escalate advanced technical issues or product bugs to Tier 2 support as needed, ensuring a smooth handoff and clear communication for more complex cases.
 * Participate in team and company-wide initiatives, embracing opportunities for continuous learning, professional growth, and process improvements to enhance the overall customer experience.
 * Adapt to changing priorities and contribute wherever needed to support the company's goals, demonstrating flexibility in managing diverse task and responsibilities as they arise.