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# IT Operations Specialist

- **Company:** Lancesoft, Inc.
- **Location:** Scottsdale, AZ, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, DevOps, Monitoring of Systems, Information Technology Operations, Automation of Marketing, Transmission Control Protocol (TCP), Web Applications
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/a807d1c6-287a-45bc-8a56-7c4d2a9f0077/it-operations-specialist

## About the Role

* Strong technical documentation and analytical capability
 * Excellent communication and interpersonal skills
 * Prior hands-on experience in at least two of the following:
 * Windows workstation support
 * Real-time operations or command-center environments
 * TCP/IP networking or systems administration
 * Web application or infrastructure troubleshooting

Preferred Background:

 * Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
 * Familiarity with monitoring tools, cloud diagnostics, or automation platforms
 * Comfortable collaborating with DevOps / Infrastructure teams
 * 7+ years of relevant technical experience

## Description

* We're looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Centre environment in Scottsdale, AZ.
 * The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows.
 * This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

Core Focus Areas:

 * Shadowing and documenting live operational workflows, dependencies, and system interactions
 * Mapping technical processes and identifying bottlenecks or inefficiencies
 * Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
 * Drafting clear process documentation and improvement recommendations
 * Communicating findings to both technical and non-technical stakeholders