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# Information Technology - Help Desktop Support

- **Company:** Staffactory LLC
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Learning Management Systems, Data Retention, Excel Pivot Tables, Salesforce.Com, Software Systems, Software Troubleshooting, Information Technology, Gsuite, Zendesk, Servicenow, User Accounts
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/31f91445-e0eb-4364-a522-00fb7fb91a5e/information-technology-help-desktop-support

## About the Role

· 5+ years of technical experience in large enterprise environments.
· Experience supporting multiple software systems, must have admin experience with Google Workspace.
· Proficiency in Salesforce or another CRM platform, including creating and updating records with attention to detail.
· Experience using Excel, including calculating records, using formulas and creating pivot tables
· Highly preferred experience with Zendesk, and ServiceNow.
· Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation.
· Experience administering user accounts, security protocols such as MFA, and device management through MDM.
· Familiarity with Learning Management Systems, including course setup, assessments, and user support.
· Ability to analyze system performance, generate reports, and use data to improve workflows.
· Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers.
· Bachelor's Degree is required.
· 3+ years of Project Management skills are strongly preferred.
· Can be fully remote.

## Description

· Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
· Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace.
· Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
· Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
· Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges.
· Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows.
· Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience. Qualifications