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# IT Support Analyst

- **Company:** Fortis LLP
- **Location:** Greenville, SC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Apple Mac Systems, Bash Shell, Computer Engineering, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Internet Service Provider, Python (Programming Language), Networking Basics, Ruby, Wi-Fi Technology, Scripting, Peripherals, Information Technology, Casper Suite, Gsuite, User Accounts
- **Published:** November 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1ef6c7685c850402

## About the Role

* 1-3 years of experience in IT support, helpdesk, or desktop support (or an equivalent combination of education and experience)
 * Strong troubleshooting skills with macOS
 * Experience with Jamf and Google Workspace
 * Working knowledge of networking basics (Wi-Fi, VPN, DNS, DHCP)
 * Experience maintaining IT asset inventory
 * Clear written and verbal communication, and patience working with non-technical users
 * An associate's or bachelor's degree in IT, Computer Engineering, or a related field

Preferred

 * Certifications such as Jamf Certified Associate (Jamf 100) or higher or Apple Certified IT Professional.
 * Basic scripting (Bash, Python, Ruby) for automation
 * Experience writing documentation or delivering end-user training

## Description

We're looking for an IT Support Analyst to keep our team productive and our technology running smoothly. You'll be the first point of contact for technical issues, maintain the systems and equipment our people rely on, help colleagues get more out of our tools, and contribute to IT projects. This is a good fit for someone who enjoys solving problems, explaining technical topics clearly, and staying organized., * Provide first- and second-level support (in person and remote) for hardware, software, network, and account issues

 * Troubleshoot laptops, desktops, mobile devices, printers, peripherals, and meeting-room AV/video conferencing equipment
 * Set up and configure new employee devices, accounts, and access, and handle offboarding and device recovery
 * Maintain accurate IT asset inventory, including tracking, labeling, procurement support, and lifecycle management
 * Manage user accounts, permissions, and licenses (e.g., Google Workspace)
 * Respond to tickets within agreed SLAs, and document solutions and processes in the knowledge base
 * Support employees across Asia and European time zones, with clear handoffs and communication
 * Assist with software rollouts, patching, OS updates, and endpoint security (antivirus, disk encryption, MDM)
 * Coordinate with vendors and ISPs, and escalate complex issues to the appropriate teams
 * Contribute to IT projects such as office moves, equipment refreshes, and tool migrations