> Markdown version of [/jobs/ext/4564511-computer-client-support-analyst-i](https://www.wearedevelopers.com/jobs/ext/4564511-computer-client-support-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Computer Client Support Analyst I

- **Company:** Spectraforce
- **Location:** Sacramento, CA, United States
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Networks, Microsoft Office, Microsoft Operating Systems, Network Connections, Network Monitoring, Runbook, Software Engineering, Transmission Control Protocol (TCP), Mobile Computing
- **Published:** November 4, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=3f0fa688-d3df-431d-8c2f-53e9a4a7dea3&OrgId=1&UserId=2520

## About the Role

High School diploma or equivalent.
Education Preferred

 * Two- to four-year college degree.
 * IT learning accreditation, certification, or equivalent IT work experience.

License / Certifications

 - Preferred: Relevant IT software training or learning certifications.
Experience Required

 - Minimum 1 year of IT service desk / help desk operations experience.
Experience Preferred

 * Qualitative and quantitative analytical and problem-solving skills.
 * Ability to learn new concepts quickly.
 * Strong organizational skills.
 * Excellent verbal and written communication skills.
 * Proficiency in Microsoft Excel and Word.
 * Ability to work independently and as part of a team.
 * Basic knowledge of one or more of the following:
 + IT product lines
 + Operational processes
 + Utility domains (Gas, Electric, Telecom Network)
 + TCP/IP networking
 * Ability to follow work instructions, Runbooks, and Playbooks.
 * Ability to resolve well-defined technical incidents using established procedures., * Handle service requests and troubleshoot computer and device issues through telephone and web channels.
 * Working knowledge of Microsoft Office Suite and Microsoft Operating Systems.
 * Basic understanding of enterprise network environments.
 * Strong customer service and client communication skills.
 * Ability to learn quickly and transfer knowledge to team members.
 * Analytical and problem-solving abilities.
 * Strong teamwork and communication skills.
 * Demonstrate work quality and efficiency.
 * Adaptability and openness to change.
 * Passion for safety.

Preferred:

 * Strong qualitative and quantitative analytical skills.
 * Ability to learn new concepts quickly.
 * Excellent organizational skills.
 * Advanced verbal and written communication skills.
 * Proficiency in Microsoft Excel and Word.
 * Ability to work independently or as part of a team.
 * Basic knowledge of IT product lines, operational processes, utility domains, or TCP/IP networking.
 * Ability to follow Runbooks, Playbooks, and established procedures.

## Description

* Provide Tier 1 client desktop support with basic technical knowledge of Microsoft Operating Systems, Microsoft Office Suite, and enterprise network environments.
 * Troubleshoot desktop and mobile computing devices, network connectivity, and peripheral issues.
 * Diagnose and resolve technical issues related to applications, hardware, and software.
 * Identify and engage appropriate support resources to resolve technical issues.
 * Contact responsible support personnel through phone calls, pages, and emails to address system-wide events, including outages, software rollouts, server downtime, and application failures.
 * Provide after-hours support and contact on-call support for urgent issues involving client applications.
 * Maintain effective two-way communication and knowledge transfer within assigned teams and functions.
 * Promote teamwork and collaboration across TSC teams, colleagues, partners, and stakeholders.
 * Create and assign incident tickets and work orders based on priority, impact, and complexity.
 * Support continuous improvement across service desk functions and activities.
 * Ensure processes and work comply with existing policies, standards, and guidelines.
 * Correlate multiple customer issues with alarms and alerts to eliminate duplicate events.
 * Monitor network devices, interfaces, and applications through automated monitoring tools.
 * Manage alarms and alerts using predefined business rules.