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# Overnight IT Support Technician - Levels I & II

- **Company:** Grapevine MSP Technology Services
- **Location:** Bakersfield, CA, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Monitoring of Systems, Internet Security, Microsoft Software, Network Architecture, Networking Basics, Software Troubleshooting, User Accounts
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/overnight-it-support-technician-levels-i-ii-bakersfield-ca--f1174b8f-9351-4172-bb66-d131ddea7ced

## About the Role

Technical Support, Technical Support, Management of Information Systems/Technology (MIS), Customer Relations, Cloud Computing, Microsoft Product Family, Community Support, Help Desk, Internet Security, Consulting, * 2+ years of IT support experience (MSP experience strongly preferred)

 * Solid hands-on experience with Windows operating systems
 * Practical experience with Active Directory (creating and managing users, permissions, and security groups)
 * Working knowledge of Group Policy
 * Solid understanding of network fundamentals and security best practices
 * Strong troubleshooting and critical-thinking skills with the ability to prioritize and manage multiple issues independently
 * Professional communication skills and a customer-first approach

Nice to Have

 * Experience with Microsoft 365 and Azure
 * Industry certifications (CompTIA, Microsoft, or equivalent)

## Description

We're looking for an experienced Overnight IT Support Technician to serve as the primary technical point of contact during our midnight shifts. This is not a pure ticket-taking role. You'll protect system stability, respond to critical alerts, and ensure clients wake up to fully operational environments.

If you are confident working independently, enjoy solving complex problems, and take pride in keeping systems running behind the scenes, this opportunity is for you.

Overnight, you are the front line of defense. You'll monitor systems, resolve support requests, perform scheduled maintenance, and escalate issues as needed. Your work directly impacts uptime, security, and client satisfaction. The role requires technical competence, sound judgment, and the ability to stay focused in a quiet but high-responsibility environment.

Core Responsibilities

System Monitoring & Oversight

 * Monitor servers, workstations, backups, and network infrastructure to ensure availability and performance.
 * Respond to alerts and performance warnings in real time.
 * Perform system checks that maintain uptime and stability.

Technical Support & Troubleshooting

 * Diagnose and resolve hardware, software, and connectivity issues.
 * Support Windows-based environments and manage user accounts.
 * Provide remote support with clear, professional communication.
 * Help users learn new systems, applications, and IT policies when needed.

Maintenance & Security

 * Execute scheduled updates, patching, and backup verification.
 * Maintain endpoint protection and antivirus standards.
 * Ensure compliance with company IT security policies; identify and report security risks, breaches, and suspicious activity.

Incident Handling & Documentation

 * Log and track all incidents accurately, perform root-cause analysis, and document resolutions and recurring patterns.
 * Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution.
 * Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions.

Shift Transition

 * Provide detailed handoff notes to the day team.
 * Communicate ongoing concerns or unresolved items clearly so transitions remain seamless.