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# Operations and IT Tech

- **Company:** Dermatology Partners
- **Location:** Norristown, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Cloud Computing, Issue Tracking Systems, Internet Service Provider, Networking Basics, Network Connections, Office Suite, TeamViewer, Wireless Access Point, Network Routers, Firewalls (Computer Science), Computer Equipment, Network Support, Casper Suite, SentinelOne Expertise, User Accounts
- **Published:** November 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a8fb8d3714761a07

## About the Role

* Dual Experience: 1 to 3 years of proven, hands-on experience (or Education) split between basic IT/helpdesk troubleshooting and physical building maintenance.
 * Certifications (Plus, not required): CompTIA A+, Network+, or completed trade school coursework (electrical, carpentry, HVAC).
 * Proficiency in Windows/macOS troubleshooting, basic networking, peripheral troubleshooting (printers, scanners and CC terminals and office productivity suites.
 * Working knowledge of basic electrical, mechanical, and plumbing systems.
 * Strong problem-solving abilities, clear communication skills, and the capacity to balance dual priorities independently.
 * The role interfaces with staff constantly thereby requiring strong customer service skills.
 * Strong documentation skills.
 * Ability to lift heavy equipment (up to 50 lbs.), climb ladders, and stand or walk for extended periods.

## Description

The IT & Operations Technician is a unique, dual-role position responsible for ensuring both our technical infrastructure and physical workspace operate flawlessly. As a standalone resource, you will split your time between troubleshooting computer hardware/networks and performing hands-on building/non-IT equipment repairs. The ideal candidate is a proactive generalist who takes equal pride in fixing a technical and repairing a physical facility/non-IT equipment issue.

 * End-User Support: Act as the sole point of contact for employees facing hardware, software, printing, or account access issues. Track issues reported in the ticketing system and maintain SLA expectations.
 * Device Management: Set up, configure, and deploy laptops, desktop workstations, phones (physical and soft-phone), printers, and monitors for new hires.
 * Network Maintenance: Monitor and troubleshoot local office network connectivity, including routers/firewall, switches, access points, and internet service provider (ISP) links.
 * Software Admin: Manage cloud-based user accounts like Microsoft 365, Advanced MD PM, ModMed EMR, and Ringcentral VOIP. Managed and work with end point software such as JAMF MDM, TeamViewer, and SentinelOne EDR etc.
 * Inventory & Assets: Track all IT equipment, manage tech lifecycle replacements, and securely wipe/retire old hardware.
 * Routine Maintenance: Conduct regular inspections of the dermatology practice equipment, building, offices, communal areas, and basic HVAC/electrical/plumbing fixtures to prevent issues.
 * Hands-on Repairs: Perform minor, non-licensed repairs such as patching drywall, painting, changing lightbulbs/ballasts, fixing door locks, and resolving minor leaks.
 * Contractor Escorts: Serve as the on-site point of contact for external trade specialists (landscapers, HVAC techs, commercial plumbers) when major issues arise.
 * Safety & Compliance: Manage facility safety checklists, ensuring fire extinguishers, emergency exits, and security alarms are compliant and operational.
 * Space Coordination: Assist with internal office moves, assembling desks, setting up conference rooms, and coordinating shipping/receiving logistics when needed.
 * SOP/Documentation: Follow existing SOP/documentation.
 * Compliance: Follow HIPAA guidelines and ensure proper Information Security controls.
 * Medical Equipment Maintenance: Follow SOPs to perform PM (Preventive Maintenance) on medical equipment and/or work with vendors to service the equipment.
 * Site Build outs: Ensuring new office locations are set up according to company standards.

Travel: Travel as needed for new site builds and/or onsite resolution of requests/issues reported.