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# Technical Analyst-JR

- **Company:** Everforth Apex
- **Location:** Columbus, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Information Systems, Issue Tracking Systems, Python (Programming Language), Microsoft Office, Windows PowerShell, Data Logging, Scripting, Information Technology, SolarWinds (Software), Splunk, Dynatrace, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://www.dice.com/job-detail/be47fc45-34df-44a9-b08d-6fc7550e4207

## About the Role

Education: High school diploma or GED.

Experience: One or more years of experience working in an operations center, service desk, or similar technical monitoring environment.

Technical Skills: Practical experience working with ticketing systems such as ServiceNow, logging tools like Splunk, and standard monitoring suites including SolarWinds or Dynatrace. Proficiency with Microsoft Office products is required., * Bachelor's degree in information systems, computer science, or a related technical field of study.

 * ITIL v4 Foundations certification.
 * CCNA or similar networking certification.
 * Experience with cloud platforms and developing custom monitoring dashboards.
 * Familiarity with scripting languages such as Python or PowerShell.

## Description

This organization is seeking a proactive Technical Analyst to join the operations center team. The selected candidate will participate in a worldwide group responsible for continuous technical monitoring and incident response, serving as the primary point of contact for the infrastructure and applications. Working within a collaborative shift environment, the analyst will monitor alerts generated by security information systems, conduct initial investigations, and facilitate incident resolution. This position requires a passion for technology, strong vigilance to safeguard virtual assets, and a commitment to reducing detection and recovery times., * Proactively identify technical incidents, make rapid decisions on prioritization, and take action to mitigate operational impact.

 * Monitor alerts continuously using multiple industry-standard tools simultaneously.
 * Provide clear and concise executive-level communication and updates on system status, issues, and risks.
 * Support incident and change management processes in alignment with standard frameworks.
 * Assist with creating team documentation and identify opportunities for monitoring process improvements.
 * Facilitate incident calls and coordinate with technical stakeholders across the network to ensure production system availability.
 * Maintain organized and accurate documentation of all troubleshooting actions taken in the systems of record.
 * Conduct shift handovers to ensure seamless transition of critical operational updates.