> Markdown version of [/jobs/ext/4565543-helpdesk-technician-ii](https://www.wearedevelopers.com/jobs/ext/4565543-helpdesk-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Technician II

- **Company:** McKinstry
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $61,256 - $84,302
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Desktop Computing, Microsoft Visio, Nslookup, Microsoft PowerPoint, Diagnostic Tools, Tablet Computers, Information Technology, Laptops
- **Published:** November 4, 2026
- **Apply:** https://diversityjobs.com/career/18828523/Helpdesk-Technician-Ii-Washington-Seattle

## About the Role

* Must have demonstrated proficiency for all the responsibilities of an Technology Helpdesk Technician I.
 * Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required.
 * Proficiency in operating systems required.
 * Ability to use basic networking troubleshooting tools (ping, tracer, and nslookup) required.
 * High school education or equivalent or equivalent work experience required.
 * Two (2) years technical computer experience required.
 * Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook and Visio preferred.
 * Ability to research problems and evaluate solutions preferred.
 * Working knowledge of Windows Deployment Services preferred.
 * Working knowledge of Windows Software Updater Services preferred

## Description

We are adding aHelpdesk Technician IIto our Information Technology division in Seattle, WA. Provides support and assistance to McKinstry employees on moderately complex problems with
Technology hardware and software. Supports less experienced team members to determine root
cause, resolve issues and escalates complex matters as appropriate.

Technical Support

 * Respond to all Help desk tickets assigned by Coordinator or otherwise, determine root cause, and resolve or escalate to Tier 2.
 * Provision, maintain and repair IBM compatible desktop PCs (laptops and desktops).
 * Performs simple network account maintenance (add/moves/changes).
 * Work collaboratively with other departments in McKinstry.
 * Provides support and assistance to McKinstry employees.

Inventory

 * Maintains technology repair and spare parts inventory as necessary.

Cross-functional Relationships & Customer Satisfaction

 * Provide excellent customer service and develop strong internal customer partnerships with key internal clients.

Communication

 * Communicate with and coordinate McKinstry internal resources to meet project deliverables.
 * Communicate with McKinstry clients as needed to achieve shared business objectives.
 * Responsible for communication and sharing of information and best practices across team members.
 * Helps gather client insight to drive process improvements.