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# Solution Support Engineer

- **Company:** CGI Technologies and Solutions, Inc.
- **Location:** Fairfax, VA, United States
- **Salary:** $56,600 - $121,100
- **Contract:** Permanent contract
- **Skills:** Software Bug Management, Bug Reporting, Tools for Reporting
- **Published:** November 4, 2026
- **Apply:** https://dejobs.org/x/x/9AF87FB06D354AD1A48F337BF186C426/job/

## About the Role

* Experience working with CGI Advantage ERP in a functional, technical, or hybrid capacity

 * Strong understanding of ERP data structures, configuration, and system behavior

 * Experience supporting pre sales demonstrations or customer facing technical activities

 * Familiarity with public sector or government financial management systems

 * Experience working closely with Solution Engineers or Sales Engineers

 * Exposure to enterprise demo environment management or release cycles

 * Demonstrated troubleshooting and problem solving skills

 * Experience documenting and reporting software defects

 * Strong written communication skills with attention to detail

 * Ability to manage multiple priorities in a fast paced environment

 * Collaborative mindset and ability to work effectively across teams.

## Description

CGI is seeking a Solution Support Engineer to join our U.S. Government Solutions team. The Solution Support Engineer plays a critical role in enabling successful pre sales engagements by supporting Strategic Solution Engineers and Solution Engineers during demonstration preparation and execution.

This role provides hands on technical and functional expertise in CGI Advantage ERP, ensuring that demonstration environments, data, and scenarios are accurate, stable, and aligned with customer requirements. Solution Support Engineers are responsible for demo environment readiness, data setup, technical problem solving, and structured software defect documentation and reporting.

This role requires strong subject matter expertise, attention to detail, and the ability to operate effectively in fast paced, deadline driven pre sales environments.

This role can be performed in any U.S. CGI office and is a hybrid position, typically requiring 2-3 days onsite per week.

Your future duties and responsibilities

Demo & Environment Readiness

 * Prepare, configure, and maintain CGI Advantage ERP demonstration environments

 * Design, load, validate, and troubleshoot demo data aligned to customer use cases

 * Ensure demo environments meet quality, stability, and readiness standards

 * Support multiple concurrent pursuits with accurate and timely preparation

Technical & Functional Support

 * Provide technical and functional problem solving related to demo scenarios and system behavior

 * Investigate issues encountered during demo preparation and execution

 * Collaborate with Solution Engineers to align system behavior with solution narratives

Software Defect Management

 * Identify, document, reproduce, and track demo impacting software defects

 * Clearly articulate defect details, business impact, and reproduction steps

 * Partner with Product, Engineering, and Support teams to support timely resolution

 * Validate fixes and document approved workarounds to ensure demo continuity

Collaboration & Continuous Improvement

 * Work closely with Strategic Solution Engineers and Solution Engineers as a trusted technical partner

 * Contribute to demo standards, known issue documentation, and best practices

 * Support continuous improvement of demo processes, tools, and environments

 * Proactively analyze competitive landscape to incorporate best practices into ongoing product demonstrations.

 * Maintain deep working knowledge of CGI Advantage ERP functionality relevant to target customers