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# IT Support Specialist

- **Company:** Charter Tech Services, Inc.
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Gsuite, Zendesk, User Accounts
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/3fbf473a-c5d9-445c-bfad-4edafad410d4/it-support-specialist

## About the Role

People skills: this is the number one requirement. You must have excellent communication and inter-personal skills.

Experience: 2+ yrs of experience supporting users in a helpdesk role is required.

Polish: you must present yourself very well. You will be representing our company and on-site with our client every day. Please be able to write and speak clearly and concisely.

Initiative: you must be a self-starter that is capable of managing a task list and be able to identify new items that need to be completed.

Multitasker: you will be required to track multiple items at once (tickets, projects, etc.). Please be comfortable switching gears as necessary.

Other: This is an organization that works with children and as such you will be required to pass a background check and must have a clean record with no criminal history, no DUIs, no misdemeanors, no exceptions. Occasionally, you may be required to lift up to 50 pounds.

Bonus: Experience working in an education environment; industry standard IT certifications (A+, N+, Microsoft-based, etc.)

## Description

We are an IT support firm seeking an experienced IT support specialist to work full-time in Van Nuys, CA., *Administration and troubleshooting of Windows-based devices
*Administration of Microsoft 365
*Administration of a large Google-based environment including Google Workspace and Chromebooks
*Administration of Apple MAC and iOS devices
*Be able to provide training/assistance for end users
*Be able to manage user accounts and policies across multiple systems (Entra AD, Google Workspace, LoB-specific)
*Managing and responding to tickets via ZenDesk, This job is located onsite at our clients office in Van Nuys. The client is a distance learning public charter school serving grades K-12. You will work within in a team of IT professionals that are responsible for the clients entire Technology department. Your day will be spent at a single location. The general schedule is M-F ~8:00am to 4:30pm with a 30 minute lunch. After-hours and weekend work rarely occurs but is sometimes necessary. This position reports to an onsite manager.