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# Desktop Support Specialist I

- **Company:** Cable One, Inc.
- **Location:** Phoenix, AZ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Imaging Technology, Inventory Management Software, System Center Configuration Manager, Software Tools, ServiceNow IT Service Management, Computer Equipment
- **Published:** November 4, 2026
- **Apply:** https://www.jofdav.com/jobs/60410441-desktop-support-specialist-i

## About the Role

* Understanding of desktop imaging technologies for PC deployment
 * PC hardware knowledge/experience
 * Warehousing experience
 * Able to maintain asset tracking or inventory management systems
 * Able to package and ship equipment using UPS
 * Knowledge of Windows 10 and 11
 * Flexible
 * Able to lift at least 30lbs.
 * Ability to work onsite 100% of your shift
 * A+ certified (preferred, not required)
 * Active Directory experience (preferred, not required)
 * SCCM experience (preferred, not required)

## Description

* Imaging new workstations and system rebuilds
 * Package and ship workstations for issuance to users
 * Manage and maintain workstation retrieval within our asset management system
 * Decommission equipment from the network
 * Assist with onboarding users with their new hardware
 * Troubleshoot and repair issues related to OS, hardware, network, etc.
 * Warehouse responsibilities such as recording/tracking Hardware room inventory, receiving shipments and restocking inventory.
 * Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.
 * Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.
 * Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.
 * Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.
 * Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.