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# Software Asset Management Business Analyst

- **Company:** STUDENTS HEALTH SVC LAB
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Data Analysis, Software Asset Management, Information Technology, Hardware Asset Management, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://spartantalent.uncg.edu/postings/36428/pre_apply

## About the Role

* Bachelors and 2-4 yrs experience; or equivalent education/experience in Information Technology, Computer Science, Business Administration, or a related field., * ServiceNow experience preferred.
 * ITAM experience preferred.
 * Excellent analytical, problem-solving, and organizational skills.
 * Strong communication, collaboration, and interpersonal skills.
 * Ability to develop and implement SAM/HAM related policies and procedures.
 * Proficiency in data analysis and reporting.

## Description

As part of the Enterprise Asset Management team under Resource Management, the Software Asset Management (SAM) Business Analyst is responsible for the effective management of software assets within UNC-Greensboro. The role involves tracking, monitoring, and managing software licenses, ensuring compliance with licensing agreements, and optimizing software usage to achieve cost efficiencies. The SAM Analyst works closely with various departments, including IT, procurement, finance, and legal, to ensure that the organization's software assets are effectively managed throughout their lifecycle., * Track and manage software licenses, ensuring that the organization complies with licensing agreements, including monitoring license usage, conducting audits, and maintaining an accurate inventory of software assets.

 * Maintain an accurate and up-to-date inventory of all software assets within the organization, including tracking software installations, usage, and decommissioning.
Percentage Of Time 10
Key Responsibility
Vendor Management
Essential Tasks

 * Develop and maintain relationships with software vendors. Managing vendor performance and addressing any issues that may arise.
Percentage Of Time 10
Key Responsibility
Stakeholder Collaboration
Essential Tasks

 * Collaborate with various departments & divisions, including IT, procurement, finance, and legal, to ensure effective management of software assets. This involves coordinating efforts, sharing information, and addressing any challenges that may arise.
Percentage Of Time 15
Key Responsibility
Continuous Improvement
Essential Tasks

 * Analyze, document, and redesign Software Asset Management (SAM) workflows to improve efficiency, reduce bottlenecks, and automate manual, repetitive tasks
 * Identify opportunities for process automation within the SAM tool (ServiceNow SAM Pro), enhancing deployment/provisioning and retirement workflows
Percentage Of Time 5
Key Responsibility
Reporting & Analysis
Essential Tasks

 * Generate reports and provide analysis on software asset management activities.
 * This includes tracking key performance indicators (KPIs), identifying trends, and making recommendations for improvement.
Percentage Of Time 5
Key Responsibility
Documentation
Essential Tasks

 * Documentation of operational processes and data definitions as needed for other ITAM, SAM or ServiceNow needs.
Percentage Of Time 5
Key Responsibility
Enterprise Asset Management
Essential Tasks

 * Act as backup to Enterprise Asset Management Business Analysts in Hardware Asset Management.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).
Physical Effort Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f
Work Environment Inside - c

Applicant Documents

Required Documents

 1. Resume/CV
 2. Cover Letter
 3. List of References

Optional Documents

 1. Reference Letter 1
 2. Reference Letter 2
 3. Reference Letter 3