> Markdown version of [/jobs/ext/4566427-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/4566427-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Analyst

- **Company:** Wood Rodgers, Inc.
- **Location:** Granite Bay, CA, United States
- **Salary:** $41,080 - $51,480
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Computer Networks, Issue Tracking Systems, Microsoft Software, Remote Service Software, Software Troubleshooting, Computer Equipment
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-analyst-roseville-ca--5b21d3fc-704e-4f15-8a43-2d92fefe35f2

## About the Role

Help Desk, Analysis Skills, Employee Relations, Problem Solving Skills, Microsoft Windows Operating System, Analysis Skills, Communication Skills, Engineering Consulting, Identify Issues, Microsoft Product Family, Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you've found the right place!, * Previous experience in help desk or desktop support role required.

 * Knowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support.
 * Strong troubleshooting, problem-solving, communication, and customer service skills.
 * Ability to learn new technologies, manage multiple priorities, and work independently and collaboratively.
 * Experience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools preferred.
 * Technical certifications, an IT-related degree, and experience supporting specialized business applications are a plus.
 * Valid driver's license and ability to travel between office locations as needed.

## Description

* Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.
 * Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
 * Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.
 * Assist with equipment inventory, asset tracking, and technology lifecycle management.
 * Deliver responsive customer service to employees at all levels.
 * Contribute to knowledge sharing, process improvement, and support documentation.
 * Travel to other office locations as needed for onsite support.