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# Technology Support Specialist II

- **Company:** DP PROFESSIONALS INC
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Information Systems, Virtual Private Networks (VPN), Microsoft Software, Citrix Systems, Information Technology
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technology-support-specialist-ii-columbia-sc--f9c3630e-3b2f-4472-a107-ac91b19f9323

## About the Role

Technical Support, Technical Support, Health Insurance, United States Citizen, Documentation, Information Technology & Information Systems, Computer Science, Help Desk, Customer Support/Service, Multitasking, Work Authorization: US Citizen; must be able to obtain/maintain a low-level (Public Trust) clearance, * Bachelor's degree in Computer Science, Information Technology or job-related degree;

 * OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
 * OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
 * Strong background in technical support within customer service experiences.
 * Ability to multitask.
 * Ability to troubleshoot.
 * Strong communication skills.

Preferred Qualifications:

 * Citrix
 * VPN
 * Microsoft Products (Outlook, Teams)

## Description

DPP is seeking a Technology Support Specialist II for an opportunity with our client in the healthcare insurance industry., * Support the Technology Support Center team consisting of 17 technicians and 2 supervisors.

 * Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
 * Research, resolve and respond to requests received from customers.
 * Ensure documentation and processes are current as business and technology changes evolve.
 * May have an in-depth knowledge or experience in specific areas.