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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Microsoft Outlook, Distributed File Systems, Virtual Private Networks (VPN), Microsoft Office, Citrix Systems, NT File System (NTFS), Software Engineering, ServiceNow IT Service Management, Connectivity Problems, Office365, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/raleigh/60ccb4f8-8baf-4a8b-aff8-be5226cffa0a

## About the Role

ServiceNow
Communication
Investigation
Microsoft 365
Prioritization
Microsoft Office
Active Listening
Citrix ShareFile
Microsoft Outlook
Diagnostic Skills
Business Valuation
NT File System (NTFS)
Full Stack Development
Business Transformation
Distributed File Systems, 2+ years experience supporting a mixed environment of enterprise and non-standard applications

Strong communication and active listening skills

Strong investigation and diagnostic skills

Familiarity with ITIL processes, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

As a Service Desk Analyst, you will work alongside a team of 12 other analysts providing advanced support for internal and external customers hardware and software issues. You will act as the first level of support for both internal and external customers of our client. Using ServiceNow ticketing systems taking roughly 15-20 tickets per day. Issues may include but are not limited to, password resets, Outlook email issues, Office 365 suite, blue screen of death, VPN connectivity problems, printer connections. This technician will look for trends in the service desk team and work on ways to reduce the overall call volume.

This analyst will take 15-20 tickets per day via ServiceNow, they will touch about 30 tickets per day.

Technicians will have excellent troubleshooting skills, a sense of urgency and the ability to prioritize time with minimal supervision are a must. A nice to have would be a candidate who has some scripting.

Position Responsibilities

Work closely with other Service Desk Analysts and escalation teams

Catch mistakes and information gaps in tickets to ensure high quality

Provide Tier-1 support for Microsoft Office issues

Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile

Help create and maintain support processes for all areas of the business