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# IT Support Technician

- **Company:** Brand Ministry LLC
- **Location:** Milton, GA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Issue Tracking Systems, Inventory Management Software, Virtual Private Networks (VPN), Networking Basics, Office Suite, Productivity Software, Wi-Fi Technology, Information Technology, Laptops, Communication Devices, User Administration
- **Published:** November 4, 2026
- **Apply:** https://startup.jobs/it-support-technician-site-organic-llc-10655337

## About the Role

* Windows and macOS operating systems
 * Microsoft 365 (Outlook, Teams, OneDrive, Office applications)
 * Endpoint hardware (laptops, docks, monitors, mobile devices)
 * Familiarity with:
 * User account provisioning and access requests
 * Basic networking concepts (Wi-Fi, VPN, connectivity troubleshooting)
 * Ticketing systems and IT service management workflows

Customer Service & Soft Skills

 * Strong customer service mindset with a calm, professional demeanor
 * Ability to interact confidently with executive leadership
 * Excellent verbal and written communication skills
 * High level of discretion and professionalism when handling sensitive issues
 * Ability to prioritize work and manage multiple requests effectively, * 1-3 years of experience in an IT support or service desk role (or equivalent hands-on experience)
 * Experience supporting end users in a corporate or professional services environment preferred
 * Relevant certifications (A+, ITF+, or similar) are a plus but not required

Physical Considerations:

 * Ability to work in a general office environment
 * Ability to handle extended periods of computer-based work, including telephone

## Description

Hybrid Working: In this role, you will split your time between working at the designated company office in Alpharetta, GA for a minimum of 4 days per week and will work remotely from your home address up to 1 day per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook., The IT Support Technician provides onsite technical support for executive staff at the Alpharetta office and serves as a key member of the company's VIP support program. This role delivers high-touch, white-glove IT support while also collaborating closely with the broader IT Support team to assist end users across the organization.

In addition to user support, this position owns the end-to-end hardware lifecycle process, including procurement, deployment, inventory tracking, and secure disposition of retired equipment. This role requires strong customer service skills, technical fundamentals, and discretion when supporting executive leadership., Executive & VIP Support

 * Provide onsite, white glove technical support for executive staff located at the Alpharetta office
 * Act as a primary participant in the VIP Support process for executives and designated VIP users across the company
 * Respond to VIP incidents with urgency, professionalism, and discretion
 * Support executive meetings, conference rooms, and presentations as needed (A/V, displays, conferencing tools)

End-User IT Support

 * Provide Level 1 technical support for end users across the organization, including:
 * Workstations (Windows/macOS)
 * Mobile devices
 * Common productivity applications
 * Troubleshoot and resolve issues related to hardware, software, connectivity, and user access
 * Escalate issues appropriately while maintaining ownership and communication

Hardware Lifecycle Management

 * Manage the full hardware lifecycle for company issued devices:
 * Ordering new and replacement hardware
 * Receiving and staging equipment
 * Imaging, configuring, and deploying devices
 * Tracking inventory and asset assignments
 * Coordinate the secure return, wiping, and disposition of retired or replaced hardware
 * Maintain accurate asset records in IT systems

Collaboration & Process Support

 * Work closely with the IT Support team to ensure consistent service delivery
 * Follow and contribute to IT support processes, standards, and documentation
 * Assist with onboarding and offboarding activities related to user access and equipment
 * Participate in continuous improvement of support workflows and user experience

Suggested Additional Responsibilities

 * Assist with new hire onboarding (device setup, first day readiness, desk setup)
 * Support conference room and office technology (Teams Rooms, monitors, docks, printers)
 * Maintain IT supply inventory (peripherals, cables, accessories)
 * Contribute to knowledge base articles and basic troubleshooting documentation
 * Perform routine system checks (loaner inventory, spare equipment readiness)
 * Assist with after-hours or executive event support on a limited, rotating basis
 * Participate in security hygiene activities (basic endpoint checks, MFA assistance, device compliance validation)