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# Customer Service Representative - Order-to-Cash (SAP / Salesforce)

- **Company:** Global Channel Management, Incorporated
- **Location:** Madison Heights, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, SAP (Applications)
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/32ac9850-1252-4d10-a683-b6cd00be18f5/customer-service-representative-ordertocash-sap-salesforce

## About the Role

* High school diploma or GED
 * 2-5 years in customer service, supply chain or sales, in a customer-facing role
 * Order-to-cash process knowledge
 * Experience with SAP or another ERP, and Salesforce Service Cloud or another CRM
 * Basic understanding of supply chain
 * Professional, positive demeanor under pressure

A plus: B2B customer service in manufacturing, chemicals, adhesives or consumer products.

## Description

Customer Service Representative for a global manufacturer of consumer and industrial products. You'll be the single point of contact for a set of business customers, managing their orders from start to finish and making sure they have a smooth, stress-free experience.

What you'll do:

 * Serve as the main contact for assigned customers, by phone, email and occasional site visits
 * Manage the full order-to-cash process: order entry, tracking, delivery issues, invoicing questions and returns
 * Handle complex customer cases and work with Supply Chain to fix delivery and supply problems quickly
 * Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
 * Use SAP for orders and customer account work
 * Work with internal teams to balance customer needs against what Supply Chain can deliver
 * Gather customer feedback and spot chances to improve service, retain customers and win new business
 * Track your own KPIs and plan your work daily, weekly and monthly