> Markdown version of [/jobs/ext/4567501-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/4567501-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** Insight Global
- **Location:** Pearl River, LA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Virtual Desktops, Networking Basics, Citrix Systems, Visual Technology, Office365, Software Troubleshooting, Break Fix, Computer Equipment, Laptops, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://www.juju.com/job/14_f4eac24e

## About the Role

* 3-5+ years of hands-on desktop support experience (enterprise environment preferred)
 * Strong hardware and software troubleshooting experience
 * Experience using ServiceNow or similar ticketing systems
 * Basic networking knowledge and troubleshooting skills
 * Experience supporting Windows 11, Apple Ventura/Sonoma, and Microsoft 365
 * Experience supporting mobile devices including iPhones, iPads, and Surface devices
 * Strong customer service and communication skills
 * Must have an A+ certification OR both an active Network+ and active CCNA certification

Exact compensation may vary based on several factors, including skills, experience, and education.

## Description

Insight Global is seeking a Desktop Support Technician to support a large enterprise distribution and operations facility for one of our clients in Pearl River, LA. This is a highly visible, customer-facing role providing white glove IT support across desktop hardware, software, mobile devices, and end-user technologies.

This opportunity is ideal for someone who enjoys hands-on troubleshooting, supporting end users in person, and working in a fast-paced enterprise environment.

What You'll Be Doing

 * Provide onsite white glove IT support for employees across the facility
 * Troubleshoot Windows desktops, laptops, printers, mobile devices, and peripheral hardware
 * Support iPhones, iPads, Surface devices, and Office 365 applications
 * Manage and resolve incidents through ServiceNow
 * Assist with asset management and device deployments
 * Support Citrix and Windows virtual desktop environments
 * Troubleshoot conference room and audio/visual technology
 * Assist with infrastructure and technical projects as needed
 * Deliver outstanding customer service and communication to end users