> Markdown version of [/jobs/ext/4568570-senior-avionics-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/4568570-senior-avionics-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Avionics Technical Support Specialist - **Company:** Garmin Ltd - **Location:** Olathe, KS, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Office, Garmin - **Published:** November 4, 2026 - **Apply:** https://www.jofdav.com/jobs/60399968-senior-avionics-technical-support-specialist ## About the Role * Associate's Degree or equivalent military/trade school OR a minimum of 6 years relevant experience * Must be a Garmin Field Service Engineer 2 for minimum of 2 years or have at least 4 years of experience providing field support * Must have a minimum of 4 years of experience in avionics installation and troubleshooting * Demonstrated strong and effective verbal, written, and interpersonal communication skills * Must demonstrate strong leadership skills and a superior customer-oriented attitude * Must demonstrate strong and broad knowledge of aircraft systems and avionics sub-systems * Must possess proficiency using personal computers and Microsoft Office * Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment * Flexibility to travel (10% of time or less) Desired Qualifications * 4-year technical degree * Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment * Pilot's License * Experience troubleshooting and installing Garmin avionic systems ## Description We are seeking a full-time Senior Aviation Field Service Engineer at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for serving as a technical knowledge expert supporting Garmin avionics products. In this position, you'll troubleshoot complex avionics issues, support installers and customers, and partner closely with engineering to resolve advanced system-level challenges. You'll also play a key role in sharing knowledge and guiding less experienced team members across the Field Service Engineering organization., * Serve as an expert consultant on Garmin aviation products * Travel to customers' facilities to provide on-site support/representation and troubleshooting of advanced or complex avionics installations including expert technical support of Garmin avionics systems/installations when needed * Be highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products * Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team * Represent Garmin in the field with expert knowledge of Garmin avionic systems * Be highly knowledgeable of FAA regulations and safety standards * Act as liaison between customer and Engineering teams * Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, and e-mail * Determine if Garmin avionic equipment needs to be returned to the factory for repair * Determine if an exchange is required for out-of-box failures of Garmin equipment * Be available to the FSE team to assist with escalated issues and difficult technical problems * Monitor, document, and report failure trends in Garmin equipment and identify and recommend improvements in Garmin products, documentation, and procedures * Review special circumstances and authorize warranty service when deemed appropriate * Review pilot's guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted * Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions * Develop strong working relationships between Aviation Support and Garmin business segments * Demonstrate broad understanding of Garmin's business model including Engineering, Operations, Finance, Sales and Marketing * Mentor and coach FSE team members * Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences as required and complete timely and succinct trip/status reports * Ability to be on a rotation for 24/7 aviation technical support coverage