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# Help Desk Administrator (Hybrid)

- **Company:** Byline Bank
- **Location:** Schaumburg, IL, United States
- **Salary:** $52,000.0 - $64,002.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple IOS, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Online Banking, Issue Tracking Systems, Microsoft Software, Network Functions Virtualization, Computer Equipment, Laptops
- **Published:** November 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8ed22f6c2346ddba

## About the Role

* Working knowledge of computer equipment, such as: mobile devices & Desktop/laptops, as well as printers, to identify problems or replacements.
 * Experience managing and maintaining the following operating systems: Windows 10,11 iPhone iOS, and Android.
 * Strong understanding of Microsoft Application suite
 * Basic knowledge of network functions and services (TCP/IP DHCP, DNS, IP configuration devices (Printers)
 * Experience with Microsoft Active Directory; ability to add and remove users and rights., * Associates degree preferred.
 * Travel to Byline branch locations as needed. Valid driver's license and insurance required.
 * 2+ years technical experience.
 * 1+ years of banking experience.
 * Strong technical skills with experience in troubleshooting computer issues.
 * Must be able to communicate with customers, coworkers, and vendors in a professional and effective manner. Ability to communicate technical information in a way that is easy for customers to understand.
 * Ability to resolve technical issues for the employees by identifying the source of the problem and developing a solution. Ability to think critically and creatively to help find the best solution to a problem.
 * Must be organized and able to keep track of issues and requests.
 * Experience with call center applications (Five 9 and Teams)., Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

## Description

The Help Desk Administrator is responsible for serving as the liaison between employees and technology by helping with fielding requests for assistance with computer systems, software applications, or other technical issues., * Help provides technical support for computer hardware and software issues to internal clients including employees in other departments and external clients such as customers or vendors.

 * Works with internal teams to identify and implement new technologies that could improve efficiency within the company.
 * Help with training to employees on how to use computer programs effectively or efficiently.
 * Answers phone calls from customers or other business contacts who have questions about products or services offered by the company.
 * Coordinates with IT staff to repair or replace malfunctioning equipment.
 * Interfaces with all departments in the event of a system failure, reports downtime occurrences and reasons and directs repairs as needed. Contacts users continually until issue is resolved.
 * Help coordinates installation of hardware and software and implementation of procedure.
 * Performs basic security functions as required.
 * Ensures that all users are following correct electronic banking/information security
 * procedures.
 * Interacts with supervisors and managers to determine requirements for new or modified software and hardware.
 * Effective communication skills, both written and verbal
 * Strong analytical and logical problem-solving skills, Identifying and reporting system alerts or outages
 * Create and maintain knowledge base articles with troubleshooting steps and common solutions.
 * Log and prioritize support tickets within a ticketing system.
 * Tracking and updating inventory of computer hardware.
 * Develop and distribute user guides and provide documentation (or Update current documentation) on new processes.
 * Ability to work independently or with a team.
 * All other duties as assigned.