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# Track Manager - Google Cloud Platform (GCP)

- **Company:** HCL Technologies
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Proxy Servers, VoIP, Cloud Computing, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Monitoring of Systems, Virtual Private Networks (VPN), Security Assertion Markup Language (SAML), Single Sign-On, Systems Integration, TCP/IP, WAN Optimization, Google Cloud, Software Troubleshooting, Firewalls (Computer Science), Tools for Reporting, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/track-manager-google-cloud-platform-gcp-san-francisco-ca--0100dac6-d317-4081-9330-a6b10f5c2003

## About the Role

GCP (Good Clinical Practices), Cloud Computing, GCP (Good Clinical Practices), Cloud Computing, Identify Issues, Videoconferencing, Incident Management, Systems Administration/Management, Unified Communications, Technical Leadership, Strong expertise in Zoom Collaboration Platform Administration. Hands-on experience with Zoom Meetings, Zoom Rooms, Zoom Phone, Zoom Webinar, and Zoom Contact Center. Deep understanding of Unified Communications (UC), VoIP, Audio/Video Conferencing, and Collaboration Ecosystems. Experience integrating Zoom with Microsoft 365, Entra ID, Active Directory, SSO, SAML, and MFA. Strong understanding of networking concepts including TCP/IP, DNS, DHCP, QoS, Firewalls, Proxies, VPNs, and WAN optimization. Experience managing enterprise conferencing hardware and room collaboration technologies. Strong knowledge of ITIL processes including Incident, Problem, Change, Release, and Major Incident Management. Experience with ServiceNow, monitoring tools, reporting platforms, and operational analytics. Strong troubleshooting, RCA, stakeholder management, and vendor-management skills. Zoom Certified Administrator or equivalent collaboration platform certifications preferred.

## Description

Zoom Collaboration Engineer (L3+) with 9+ years of experience in enterprise collaboration platforms, unified communications, video conferencing, and collaboration operations. Responsible for architecture support, platform administration, advanced troubleshooting, major incident management, service optimization, platform governance, integrations, and technical leadership for Zoom Collaboration services across global enterprise environments., Lead administration and support of Zoom Meetings, Zoom Rooms, Zoom Phone, Zoom Webinar, and Zoom Contact Center platforms. Drive platform stability, availability, performance, and service optimization initiatives. Troubleshoot complex audio, video, content-sharing, conferencing, and collaboration issues. Manage Zoom Room deployments, conference room technologies, and endpoint integrations. Support enterprise integrations with Microsoft 365, Active Directory, Entra ID, SSO, SAML, MFA, and calendar platforms. Lead platform upgrades, feature deployments, migrations, and technology refresh initiatives. Manage capacity planning, platform governance, licensing, and compliance requirements. Own Major Incident Management, Root Cause Analysis (RCA), and problem-resolution activities. Develop operational standards, service improvement roadmaps, and automation opportunities. Coordinate with Network, Security, Identity, Workplace Services, OEMs, and Vendors. Create executive reports, service
dashboards, KPI/SLA reviews, and operational metrics. Provide technical leadership and escalation support to L1/L2 engineers. Support global operations and critical incident/on-call activities.