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# Remote Help Desk Technician

- **Company:** CAREERSCAPE LLC
- **Location:** New York, NY, United States (Remote available)
- **Salary:** $52,000.0 - $78,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Security, Windows Remote Assistance, Remote Desktop Services, TCP/IP, Windows Desktop, Wi-Fi Technology, Peripherals, Laptops, User Accounts
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/remote-help-desk-technician-new-york-ny--d17fb2c5-fb80-4c8f-9645-08b38ecff761

## About the Role

Help Desk, Help Desk, Systems Administration/Management, Network Security, Identify Issues, User Account Administration, Microsoft Active Directory, Desktop PC, Maintenance Services, Establish Priorities, * High school diploma or equivalent; associate or bachelor's degree in IT or a related field preferred

 * 6 months or more of help desk, customer service, or technical support experience (internships and coursework considered)
 * Familiarity with Windows, macOS, and Microsoft 365
 * Basic understanding of networking concepts such as TCP/IP, DNS, VPN, and Wi-Fi
 * Strong written and verbal communication skills
 * Good problem-solving skills and the ability to stay calm under pressure
 * Ability to work independently from a home office with reliable high-speed internet
 * CompTIA A+ or similar certification a plus
 * Ability to work a schedule aligned with Eastern Time business hours

## Description

* Respond to support requests from employees via phone, email, chat, and ticketing system
 * Diagnose and resolve hardware, software, network, and account access issues
 * Reset passwords and manage user accounts in Active Directory and Microsoft 365
 * Provide remote assistance using screen-sharing and remote desktop tools
 * Log, prioritize, and track all incidents and service requests in the ticketing system
 * Escalate complex issues to senior IT staff with clear and detailed documentation
 * Set up, configure, and ship laptops, peripherals, and mobile devices to remote employees
 * Create and update knowledge base articles and user guides
 * Follow up with users to confirm issues are fully resolved and satisfaction is high
 * Support onboarding and offboarding of employees from an IT perspective