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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, PM Systems & Infrastructure - **Company:** Bristol Myers Squibb - **Location:** Princeton, NJ, United States - **Experience:** Expert - **Salary:** $190,060 - **Contract:** Permanent contract - **Skills:** Business Process Modeling, Project Management Software, Microsoft Project, Planisware, Cadence Virtuoso, Smartsheet, Software Version Control - **Published:** November 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/director-pm-systems-infrastructure-princeton-nj--040d512a-98d9-40cd-ae84-1008f94dd6f0 ## About the Role Disease, Medical Products, Change Management, Business Processes, Cross-Functional, Project/Program Management, Drug Development, Research & Development (R&D), Clinical Practices/Protocols, Cadence, * 8-12+ years of experience in pharmaceutical/biotech drug development, including significant time as a program manager or in a PMO/R&D operations role * Demonstrated experience designing or overhauling governance processes (stage-gates, decision frameworks, risk management) in a regulated drug development environment * Direct experience building and delivering training programs or leading organizational change initiatives - this cannot be purely theoretical; the candidate should be able to speak to specific rollouts they drove and what adoption looked like before and after * Strong facilitation skills; comfortable running cross-functional working sessions with senior stakeholders from clinical, regulatory, CMC, and finance * Working knowledge of common PM tools in pharma (e.g., MS Project, Smartsheet, Planisware) - deep technical administration is not required, but fluency in how these tools support governance is * Excellent written communication; this role will personally author templates, SOPs, and training materials that PMs across the organization will use daily ## Description The Director, Program Management Systems & Infrastructure owns the design of how program managers across pharmaceutical development actually work - the stage-gate models, governance templates, and cross-functional workflows they follow - and ensures those processes are adopted in practice, not just documented. This is a hybrid role spanning business process design and training/change management, built on the premise that a process nobody is trained on and doesn't change their behavior isn't a process at all - it's a document. This person will partner closely with practicing PMs, R&D functional leads (clinical, regulatory, CMC, nonclinical), and the PM Systems & Infrastructure team to translate development-program complexity into workflows people can actually follow, and then drive the organizational adoption required to make those workflows stick., Process Design & Governance (~50%) * Own and continuously improve the stage-gate model, decision criteria, and governance cadence used by Program Managers across development programs * Design and standardize processes related to core PM systems: including governance, risk registers, decision logs, integrated timeline templates * Facilitate cross-functional process design sessions with clinical, regulatory, CMC, and nonclinical stakeholders to ensure PM system workflows reflect real dependencies, not idealized ones * Identify process and system gaps and inconsistencies across programs/therapeutic areas and lead root-cause analysis when governance breaks down (e.g., late escalations, misaligned timelines) * Maintain a living library of SOPs, playbooks, and process documentation, ensuring version control and regulatory-audit readiness where applicable Training & Change Management (~40%) * Design and deliver onboarding curricula for new program managers, covering both tools and the underlying system governance philosophy * Build job aids, quick-reference guides, and role-based training paths for PMs at different experience levels * Lead change management for every process or system rollout: stakeholder impact assessment, communication plans, training delivery, adoption tracking, and feedback loops * Establish and chair a practitioner steering group (working PMs, not just leadership) to pressure-test new processes before wide release * Track adoption metrics (e.g., template usage, governance deck compliance, training completion) and report on process health to leadership Cross-Functional Leadership (~10%) * Represent PM process and enablement needs in the broader PM Systems & Infrastructure roadmap, alongside dashboarding/tooling counterparts * Act as the primary escalation point when new systems or reporting requirements (from IT, Quality, or Regulatory) require a change to PM-facing process, Where you work matters - because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.