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# Business Analyst (SNAP, TANF, E&T)

- **Company:** Accord Technologies Inc
- **Location:** Jackson, MS, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adaptable Database Systems, JIRA, Databases, Data Conversion, Linux, Issue Tracking Systems, Instant Messaging Technology, Mainframes, Microsoft SQL Server, Software Engineering, Information Technology
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/f187a942-650f-49f5-994e-158cbc3c0a06/business-analyst-snap-tanf-et

## About the Role

* Associate's degree or equivalent combination of education and experience.
 * Minimum of 7 years of experience supporting automated eligibility systems for SNAP, TANF, or Employment & Training (E&T) programs.
 * Experience serving as the primary point of contact for users requiring application or help desk support.
 * Strong experience diagnosing software issues and resolving user support requests.
 * Experience documenting, tracking, and managing incidents using a ticketing system.
 * Excellent analytical, troubleshooting, and critical-thinking skills.
 * Strong verbal and written communication skills.
 * Advanced proficiency with Microsoft Windows operating systems and Windows PC environments

Preferred Qualifications

 * Experience using JIRA or similar issue tracking systems.
 * Certified Professional Business Analyst (CBAP or equivalent) certification.
 * Experience with SQL Server.
 * Experience with ADABAS databases.
 * Experience performing data quality validation and testing.
 * Familiarity with Linux and Mainframe environments.

## Description

* Serve as the primary point of contact for end users experiencing application and help desk-related issues.
 * Provide functional support by diagnosing software issues, resolving user inquiries, and performing manual data corrections when required.
 * Manage, prioritize, track, and resolve support requests received through phone, email, ticketing systems, and chat platforms.
 * Document incidents, resolutions, and troubleshooting activities within the organization's ticket management system.
 * Collaborate with business stakeholders and technical teams to identify business and information technology requirements.
 * Analyze support requests to identify recurring issues, determine root causes, and recommend system enhancements.
 * Escalate complex or unresolved issues to appropriate technical teams or management while ensuring timely follow-up.
 * Support data conversion and system implementation activities by validating data accuracy and assisting with issue resolution.
 * Maintain detailed documentation of business processes, incidents, and operational procedures.
 * Communicate technical information and policy guidance clearly and effectively to both technical and non-technical users.
 * Assist with business process improvements by identifying opportunities to enhance operational efficiency and user experience.
 * Participate in testing, validation, and quality assurance activities to ensure successful system functionality.
 * Work collaboratively with cross-functional teams to support project objectives and deliver high-quality business solutions.
 * Ensure timely resolution of support requests while maintaining high standards of customer service and professionalism.