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# Helpdesk Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Portland, OR, United States
- **Salary:** $49,920.0 - $56,160.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Software Applications, JIRA, User Authentication, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Remote Service Software, Software Deployment, Windows Desktop, Software Troubleshooting, Microsoft InTune, Falcon Platform, Laptops, Gsuite, Splunk, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/or/portland/0d74d06e-6131-4f87-9e92-9071848cd59b

## About the Role

Apple IPad
Microsoft 365
Authentications
Desktop Support
Windows Desktop
Google Workspace
Technical Issues
Technical Support
Help Desk Support
Business Valuation
Smartphone Operation
Software Installation
Full Stack Development
Laptop Troubleshooting
Business Transformation
Mobile Device Management
Multi-Factor Authentication
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Microsoft Intune (Mobile Device Management Software), * Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.

 * Strong Windows desktop and laptop troubleshooting experience.
 * Experience providing technical support through phone, chat, email, and remote support tools.
 * Experience with password resets and basic user account support.
 * Experience working with ServiceNow, Jira, or another enterprise ticketing system.
 * Familiarity with Duo MFA or other multi-factor authentication technologies.
 * Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
 * Experience supporting iPhones and iPads.
 * Familiarity with Microsoft 365 and Google Workspace.
 * Familiarity with Intune, SCCM, Splunk, CrowdStrike, or Absolute is beneficial but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

A local company in Portland, OR is hiring a Helpdesk Support Specialist for a great opportunity!, * Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.

 * Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
 * Perform password resets and basic account support.
 * Assist users with Duo MFA enrollment, authentication, and troubleshooting.
 * Install and troubleshoot software on Windows and Mac devices.
 * Provide support for Microsoft 365 and Google Workspace applications.
 * Troubleshoot mobile device issues involving iPhones, iPads, and mobile device management (MDM).
 * Document incidents, troubleshooting steps, and resolutions within ServiceNow or a comparable ticketing platform such as Jira.