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# IT Deskside Technician

- **Company:** MANAGED STAFFING, INC.
- **Location:** Lancaster, PA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Cyber Security, Issue Tracking Systems, Microsoft Office, Office365, Information Technology, Servicenow, User Accounts
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/8bac723f-bff6-452c-a25a-dc4329c7e5dd/it-deskside-technician

## About the Role

* 3+ years of deskside or IT support experience.
 * Strong knowledge of Windows 11 troubleshooting.
 * Experience with Microsoft Office 365 applications.
 * Familiarity with Active Directory and ServiceNow (or other ticketing systems).
 * Basic understanding of networking, file shares, and printer support.
 * Excellent customer service, communication, and organizational skills.
 * Ability to multitask and work effectively in a team environment.

Education

 * High School Diploma required (Associate or Bachelor's Degree in IT preferred).

## Description

Arconic, a global leader in lightweight multi-material solutions for the automotive, aerospace, and industrial sectors, is seeking a motivated IT OT Deskside Technician II for its Lancaster, PA facility.

This position is ideal for a hands-on, customer-focused IT support professional with strong technical troubleshooting skills. The Deskside Technician will provide direct, on-site technical support to end users in a manufacturing environment, ensuring smooth operation of computer systems, hardware, and software., * Provide deskside technical support for end users (hardware, software, network, and printers).

 * Troubleshoot and resolve issues related to Windows 11, Microsoft Office 365, networking, and file shares.
 * Support and maintain various brands of printers, scanners, and other peripheral devices.
 * Manage user accounts through Microsoft Active Directory.
 * Work within ServiceNow or similar ITSM tools for incident and request management.
 * Assist with computer asset tracking and equipment moves/installations.
 * Provide VoIP phone system support (setup, troubleshooting).
 * Ensure compliance with IT security and company standards.
 * Communicate technical details clearly to non-technical users.
 * Perform lifting and setup of computer and electronic equipment (up to 50 lbs).
 * Be available for occasional overtime or off-hour work when required.