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# SAP CRM Consultant

- **Company:** CYNET SYSTEMS INC.
- **Location:** Santa Clara, CA, United States
- **Salary:** $145,600.0 - $156,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Middleware, SAP ERP, Cloud Services, Webui, SAP (Applications), SAP CRM, SAP CS, SAP FI/CO, SAP Materials Management, SAP Sales and Distribution, Systems Integration, SAP Integration Solutions, Test Scripts, SAP S/4HANA
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/c3c8710e-82e0-456e-a351-622ac50a6b96/sap-crm-consultant

## About the Role

* 15+ years of SAP experience.
 * 12+ years of SAP CRM functional consulting experience.
 * Multiple full lifecycle SAP CRM implementations.
 * Experience supporting global enterprise environments.
 * Strong hands-on experience in SAP CRM Service and SAP CRM Web UI.
 * Expertise in Customer Interaction Center (CIC), Service Contracts, and Warranty Management.
 * Experience with Installed Base Management, Lead and Opportunity Management, and Complaints & Returns.
 * Proficiency in Sales Order Management.
 * Integration experience between SAP CRM and SAP ECC or SAP S/4HANA.
 * Experience with CRM-SD, CRM-MM, and CRM-FI/CO integration.
 * Knowledge of Middleware/CPI integrations., * SAP Cloud Integration experience.
 * SAP S/4HANA Customer Management experience.
 * SAP Service Cloud / C4C experience.
 * SAP CPQ integration experience.
 * Field Service Management (FSM) exposure.
 * Semiconductor or high-tech manufacturing industry experience.
 * Agile delivery experience.
 * Experience in Spare Parts and Logistics Operations.

Skills:

 * SAP CRM Service.
 * SAP CRM Web UI.
 * CIC.
 * Installed Base.
 * Service Contracts.
 * Quotation Management.
 * Field Service.
 * CRM Middleware.
 * ECC Integration.
 * S/4HANA.
 * SAP SD.
 * SAP CPQ.
 * SAP C4C / Service Cloud.
 * Business Process Analysis.
 * Stakeholder Management.

Qualification And Education:

 * Strong verbal and written communication skills.
 * Excellent communication and presentation skills.
 * Ability to communicate effectively with stakeholders.

## Description

* Gather and analyze business requirements from Service, Sales, Support, and Operations teams.
 * Translate business requirements into functional specifications and solution designs.
 * Lead workshops, fit-gap analysis, design sessions, and solution reviews.
 * Configure SAP CRM to support business processes and organizational objectives.
 * Configure and support Service Requests, Service Orders, Service Confirmations, and Service Contracts.
 * Manage Warranty Management, Installed Base Management, and Complaints and Returns.
 * Optimize service processes supporting global customer operations.
 * Support CRM Interaction Center functionality and design improved case management workflows.
 * Enhance customer experience through efficient ticketing and issue resolution processes.
 * Support field service operations and customer engineer dispatch processes.
 * Collaborate with service organizations to improve work order execution.
 * Integrate CRM with mobile and field service applications where required.
 * Work closely with SAP ECC/S4 teams on SD, MM, and FI/CO integration.
 * Support end-to-end Quote-to-Cash and Service-to-Cash processes.
 * Lead enhancements, rollouts, upgrades, and transformation initiatives.
 * Prepare functional design documents, test scripts, training materials, and deployment plans.
 * Support SIT, UAT, cutover activities, hypercare, and production support.