> Markdown version of [/jobs/ext/4569393-l2-tech-support-site-migrations-desktop-management-specialist-infrastructure-services](https://www.wearedevelopers.com/jobs/ext/4569393-l2-tech-support-site-migrations-desktop-management-specialist-infrastructure-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# L2 Tech Support - Site Migrations || Desktop Management Specialist Infrastructure Services

- **Company:** Macpower Digital Assets Edge LLC
- **Location:** Jacksonville, FL, United States
- **Experience:** Expert
- **Salary:** $101,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple Mac Systems, VoIP, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Network Configuration and Change Management, Wide Area Networks, Wi-Fi Technology, Enterprise Software Applications, Office365, Peripherals, Guidewire PolicyCenter, Computer Equipment, Laptops, Firewall Services Module, Servicenow, Windows Client
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/l2-tech-support-site-migrations-desktop-management-specialist-infrastructure-services-lynn-ma--a17e580f-3580-49ab-9a45-836af29875b5

## About the Role

Desktop PC, Technical Support, Service Delivery, Technical Support, Desktop PC, Problem Solving Skills, Peripheral Hardware, Laptop PC, IT Service Management (ITSM), ServiceNow, * 7+ years of experience in Desktop Management within Infrastructure Services (IS).

 * Advanced knowledge of PC hardware, software, operating systems (Windows 10/11, Android OS, macOS), directory services, and network configurations.
 * Proficiency in IT service management tools and familiarity with ITIL processes.
 * Expertise in O365, Active Directory, DNS, Group Policy, and Firewall configurations.
 * Strong troubleshooting capabilities for basic LAN/WAN issues, Wi-Fi configurations, and VOIP phones.
 * Excellent communication and interpersonal skills for managing diverse stakeholders, including users, senior management, and vendors.
 * Proven ability to manage incidents and problems effectively, adhering to established SLAs.

Education and Certifications:

 * Relevant technical certifications (e.g., CompTIA A+, Microsoft certifications) are highly desirable.
 * ITIL Foundation certification preferred.

Additional Information: This position requires associates to work from the assigned office location five days a week, ensuring immediate response and support for end-user technical needs.

## Description

About the Role: We are seeking a highly skilled and experienced Desktop Management Specialist to join our Infrastructure Services (IS) team. The ideal candidate will bring over 7 years of expertise in desktop management, IT support, and service delivery, demonstrating technical acumen and exceptional problem-solving abilities in a dynamic, fast-paced environment., * Provide break/fix support for desktops, laptops, and peripherals.

 * Re-image devices and reinstall/configure applications as required.
 * Troubleshoot Windows OS, hardware issues, and enterprise applications.
 * Collaborate with third-party vendors to escalate and resolve hardware issues.
 * Document issues and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
 * Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
 * Provide technical support for on-site and remote users, addressing queries and resolving incidents.
 * Manage the ticket queue to ensure timely resolution in compliance with SLAs.
 * Develop and maintain standard operating procedures (SOPs), knowledge base articles, and technical documentation.
 * Coordinate with Level 3 support teams for enhancements, maintenance, and upgrades.
 * Provide IT support for events, meetings, and disaster recovery scenarios.
 * Ensure end-user support for O365, Active Directory, and related networking functionalities.
 * Oversee application support and ensure seamless system upgrades/refreshes, maintaining configuration integrity.
 * Support printer network setups, driver installations, and device repairs through vendor coordination.