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# Site Reliability Engineer

- **Company:** HTC Global Services, Inc.
- **Location:** Charlotte, NC, United States
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Bash Shell, Cluster Analysis, Data Deduplication, Monitoring of Systems, Python (Programming Language), Reliability Engineering, Datadog, Enterprise Integration, Cloudwatch, Terraform, Splunk, New Relic (SaaS), Pagerduty
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/568a2b93-77db-4a65-9d7f-9e466d49c85f/site-reliability-engineer

## About the Role

* Deep, hands-on experience with PagerDuty, including architectural design, event routing, and advanced configurations.
 * Familiarity with Moogsoft, including clustering, Situation Room, and ingestion logic.
 * Strong understanding of how monitoring tools feed into incident management platforms.
 * Experience working with observability/monitoring tools such as Datadog, New Relic, Splunk, and AWS CloudWatch.
 * Proficiency in Python, Bash, or Go for utilizing PagerDuty APIs and developing custom integrations.

Preferred Qualifications

 * Experience managing PagerDuty configurations using Terraform / Infrastructure as Code (IaC).

## Description

* Lead the migration from Moogsoft and implement PagerDuty as the primary incident intelligence and alerting platform.
 * Connect existing monitoring tools, including Datadog, New Relic, Splunk, and AWS CloudWatch, directly into PagerDuty.
 * Configure PagerDuty Event Orchestration, deduplication rules, and alert suppression to minimize alert fatigue.
 * Build automated incident response workflows, on-call schedules, escalation policies, and bidirectional ChatOps integrations with Slack and Teams.
 * Create runbooks for the new system.
 * Train engineering teams on PagerDuty best practices.
 * Support a seamless transition with zero downtime to live production monitoring.