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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Brownsville, TX, United States
- **Salary:** $54,080 - $62,400
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Bomgar, Microsoft Outlook, Complex Networks, Desktop Computing, Remote Service Software, Microsoft SharePoint, Wide Area Networks, Office365, Headsets, Break Fix, Computer Equipment, Laptops, Cisco, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/brownsville/4039dd6c-1324-44be-a50e-0c4125c8826c

## About the Role

ServiceNow
Communication
Microsoft 365
Desktop Support
Customer Service
Complex Networks
Technical Issues
Microsoft Outlook
Technical Support, The ideal candidate will have strong enterprise desktop support experience, excellent customer service skills, and the ability to work independently in a fast-paced healthcare environment., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

As an IT Coordinator, you will provide onsite technical support for multiple locations, This individual will serve as the primary hands-on IT resource for end users, supporting desktop technologies, hardware deployments, network refresh initiatives, and day-to-day technical issues impacting both clinical and administrative staff., Provide Tier 1 and Tier 2 technical support for end users across multiple locations.

 - Deploy, configure, troubleshoot, and support HP desktops, laptops, LaserJet printers (USB and network), and Cisco UC phones.

 - Perform PC imaging, deployment, hardware refreshes, replacements, and break-fix support.

 - Support Windows 11 Enterprise, Microsoft 365 applications, Outlook, Teams, SharePoint, and related technologies.

 - Troubleshoot desktop hardware, monitors, scanners, webcams, headsets, payment devices, and other local peripherals.

 - Manage and resolve support requests through ServiceNow.

 - Provide remote support using Bomgar (BeyondTrust) or similar remote support tools.

 - Troubleshoot basic LAN/WAN connectivity issues and escalate complex network issues as needed.

 - Provide onsite support for network refresh and SD-WAN initiatives, including rack-and-stack activities and post-installation device validation.

 - Provide basic support for EMR and Practice Management applications, escalating issues to the Applications team when appropriate.

 - Travel between assigned clinic locations to provide onsite technical support.

 - Deliver high-quality customer service while supporting clinical and non-clinical staff.

 - Maintain documentation, communicate effectively with users, and ensure timely resolution of support issues.
Job Type & Location